Tag Archives: app

New SaaS Offer: The Lifesize Cloud

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Lifesize, a division of Logitech

The revamped and refashioned logo of Lifesize indicates its desire to rebrand itself in the video collaboration circuit and bring in new innovations and technologies to better suit the needs of organizations and businesses today. Having brought in HD video conferencing nearly a decade ago, an introduction that changed the face of business communication, Lifesize has reinvented its video conferencing technologies to suit today’s need for easy, flexible and economical collaboration to ensure effective and efficient transfer of data and information within and among organizations. With “cloud” playing a predominant role in video collaborations in recent times, Lifesize has come up with the new “Lifesize Cloud” to bring the benefits of cloud into video conferencing.

Enhance Your Virtual Conference With The Help Of Latest Technologies

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Web conferencing example (Photo credit: davidherrold)

Virtual conferencing is considered one of the most efficient and modern collaborative tool for businesses in the last decade. The technology behind virtual conferencing has been around since the early 2000s, but it has evolved a lot over the years. During the initial days, virtual conferencing was inefficient, lacking in quality, and required expensive items. Today, the quality of these conferencing services and programs has improved and the cost has also come down. It is not uncommon to see small and medium businesses also use web conferencing for their own benefit. If you use a virtual conferencing program, chances are that you are getting a pretty decent service. So now, what latest technological innovation can you use to enhance your virtual conferencing experience? Here is a look at some of them.

Mobile conferencing

Today’s mobile phones are no longer limited to talking and instant messaging- they have become powerful mini-computers and portable offices for those who travel a lot. Many web conferencing service providers offer apps for the iOS, Android, Windows Mobile, and Blackberry operating systems. These apps let you join a conference and take part in it through your mobile phone on the go. For employees who travel frequently, this kind of mobility can help them perform their jobs better and, in turn, improves the efficiency of your workforce.

Get good virtual conferencing equipment and check it appropriately

A great virtual conferencing program is only as good as the tools that are available, and fortunately you can find high quality equipment for conferencing at a very low price. If you are fixing the budget for your conferencing hardware, extend it a little because more than half of these meetings are started late because of technical issues. The vendor offering the conferencing service and the host can only do little when the tech hardware is limited. So, make sure that everyone uses decent headsets, webcams, systems, and other peripherals for the meeting before it begins.

Email integration

When you integrate the virtual conferencing solution with emails, you basically get a more organized meeting setup. Invites for online conferences have been traditionally difficult to send out because you have to track dial-in numbers, audio keys, and login information. Thankfully, some web conferencing programs can be set up so that email invitations are sent through email and participants can enter with a few clicks securely without worrying about changing passwords and numbers.

Video Conferencing

In addition to to the above you can add high quality video conferencing add-ins to your virtual conference or directly use services that provide both screen sharing and video conferencing in one solution. You can use a room, especially designed for video conferencing or just use a software solution with the aid of a webcam and headset.

Get file sharing and editing abilities

If you work with a team spread across various offices and locations, one of the best ways to enhance productivity is to get a virtual conferencing solution that has file sharing and group editing capabilities. With this kind of program, you can share presentations, documents, and other files with other participants for them to see. The group editing allows participants to not only view but also edit the shared files in real time. Other participants can review these changes and make their own revisions.
Basically, you get a virtual conference room where you can show files and work on them with your team, irrespective of where they are located at the moment.

How To Maintain Security With Teleworking

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Padlock (Photo credit: Moyan_Brenn)

Advances in mobile technologies and networking have made it possible for more people to work in the convenience of their homes or outside the office, also known as teleworking. We can work anywhere – client offices, hotels, cafés, beach resorts, etc. This has made virtual companies possible and has made tapping talent from far away possible.

While it is convenient to work from different places, the devices you use are also vulnerable to malware and viruses. These things can also infiltrate your company network and these criminals can steal your company data. Smartphones and tablets are very susceptible to threats as they can easily be stolen. Your company may experience a lot of problems if your employees’ devices get comprised. Tighten your security with these tips.

Protect devices

Your first line of defence against cyber criminals are firewalls, antivirus software and strong passwords. In an ideal world, you should be able to bring your devices anywhere, connect to the Internet and do your work. That is just not the case in the real world as free Internet and public connections are very high risk. You also can’t prevent your employees from opening their personal mail and browsing the Internet especially if they are using their own devices.

Train your employees to regularly update their protective software or better yet, turn on auto-updates in the settings. Install encryption software in your devices too so you can prevent unauthorized people from accessing your data. You should also install a remote-wipe program in case the device gets stolen.

Use cloud applications

Cloud application providers have invested in robust security systems to keep your data protected. If you can’t invest in security software, use cloud applications instead. This is an affordable option for small businesses. If you need more specialized tasks, you can get them starting at $5. That’s not a bad investment especially if you can get peace of mind knowing that your data is safe. Remember to use strong passwords for your accounts.

Secure the company network

Your employees should be able to securely connect to your corporate network. The traditional system used is a Virtual Private Network or VPN that encrypts the employee’s internet traffic. It also has tools to make sure that remote computers have security patches. It can also monitor a machine for potential infections. There are different providers for this kind of security and you can surely get one that fits your budget.

Remote working gives both employees and the company a lot of benefits. The key is to be able to provide a secure working environment wherever your employees are.

All New Viber: Cross-Platform Monster for Consumers

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Viber Desktop with all new features (Image by Viber Media Inc.)

Some of you might know Viber already and that they are  now also providing a solution for Windows and Mac based workstations. For everyone else here is a quick introduction to Viber:

What is Viber?

Viber is a cross-platform VoIP solution for consumers developed by Viber Media Inc. It was first introduced to iOS in December 2010. Since then they have been increasing support for other smartphone platforms such as Android, Windows Phone, BlackBerry, Nokia Symbian and Samsung Bada. Their app does not cost anything but the initial registration requires a SMS to be send for validating your phone number.

What’s new?

On May 7, 2013 Viber released software clients for Windows and Mac. So you are able to install the application on your computer or notebook and register with your phone number to synchronise contacts. When you are logged in with both your smartphone and a desktop client at the same time you can move any active call to the other device.

Features

So what value does it add to your unified communications environment? Here are some of the new (and some old) features that might come in handy:

Positioning

The Viber solution is clearly positioned in the consumer market and gained wide popularity among users in that category. So far I have not come across enterprises utilising Viber as part of their unified communications strategy. If you are using Viber for professional purposes please feel invited to share your experiences in the comment section below.

Competition

As the Facebook Chat app is currently tested for possible VoIP features and beta tested, Viber seeks to increase their solution portfolio to maintain market share and this release seems to be the result of that. Other in-direct competitors of consumer-based unified communication tools are solutions such as WhatsApp for instant messaging and Skype for video conferencing.

Possible Business Usage

If you and your social network connections list their smartphone number along with the social profile, and install the apps of such on their smartphone they will see each other on Viber. Being completely synchronised  they will be able to communicate via VoIP, video conference or instant message beyond their enterprises unified communications abilities. This should serve for non-critical communication only though, as consumer solutions might not be sufficient to match your organisations IT security policies.


The Viber Desktop Introduction Video

[youtube=http://www.youtube.com/watch?v=NEqS5W-KfRw]

Microsoft Lync 2013 – New Feature Overview

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Microsoft Lync 2013 – Main Window

Are you planning to upgrade your unified communications IM client? Following up on the article “What Is Microsoft Lync?” by Mark Stubbles we would like to introduce you today to all new features of Microsoft Lync 2013.

In comparison the Microsoft Office Communicator (also known as OCS) had the look and feel of Windows XP, the Lync 2010 update brought it up to speed with the Windows 7 design and finally Lync 2013 has the looks of the Windows 8 and Office 365 environment. But of course there is much more under the hood than just eye-candy. I listed below a few of the new features that were most interesting to me.

Overview of new features in Lync 2013

Visual Features:

The main window has been optimized to provide better access and a more intuitive using of the application. The new tabbed conversation feature gets rid of having several chat windows open at the same time – so you can keep track of all your conversations in a single place and just have to browse through them. Similar to the tabbed browsing of Google Chrome you are also able to move a certain chat out of the tabbed conversations and provide them with their own window and naturally you can move it back into the tabbed conversation window.

And for everyone who would like to display the images and fonts larger they can easily adjust the display setup in the configuration of the client. This is not only a help to users with sight challenges, but also can be useful for a deployment on wall-mounted displays.

Easier Deployment:

The main Lync 2013 client and the Online Meeting add-in is now included in the setup program of Office 2013 so deployment on the software side has been made significantly easier, especially for large enterprises with many thousands of workstations.

However because this part has changed Microsoft has also changed how the group policy is deployed. Instead of working on the communicator.adm file to define policies, certain ADMX and ADML admin templates are provided along with Office Policy Administrative Templates to work on. For more information on this particular topic I suggest reading the Microsoft article on “Group Policy Settings for Lync 2013“.

BYOD Enhancements:

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Microsoft Lync 2013 – Calling a Smartphone

With Lync 2010 the App for smartphone, there was only support for presence and instant messaging while the new Lync 2013 App for smartphones and tablets also supports Voice calls and mobile video conferencing over WiFi and cellular data connection alike. Regardless of the fact that many desk phones can be connected with your Lync client, utilizing Lync on smartphones and Lync on PCs within your organisation your permanently replace the requirement of having a separate hardware phone on your desk and cutting costs for invest and maintenance by enforcing unified communications technology. For a more detailed overview of the features for mobile Lync I recommend the “Mobile Client Comparison Tables” page by Microsoft.

The users accessing from non-corporate workstations via browser also get some good news. The Lync 2013 Web App for web-based conferencing received support for voice and high definition video conferencing devices. Meeting participants can also show their screens for collaboration or presentation and re-assign the presenter role to others – They get the full Lync 2013 meeting experience without having the software client installed on the machine.

Functional Features:

The Lync 2013 client can handle virtual environment better. Virtual Desktop Infrastructure (VDI) fully supports audio and video devices, like a headset and a webcam, to be connected to the client even though you might be using a virtual machine such as a thin client or a differently re-purposed workstation. For more details on how to deploy the Lync VDI plug-in please check the Microsoft TechNet article.

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Microsoft Lync 2013 – Chat Room Integration

Another interesting new feature is the chat room integration (also known as persistent chat rooms or topic feeds). In older versions you were already able to create group conversations for multiple users to chat or hold a presentation for instance. In the new Lync 2013 however these can be promoted to be permanent and will be also available for others to be joined, including all the content that was added and when. It might not be applicable to all services and organisations, but this feature might the need for static email lists and adds a new dynamic way of sharing information and making such available for all. If you don’t want it to be available for all users, there is also the option to limit the visibility to certain users or user groups.

Also newly implemented is a feature that lets Lync 2013 automatically assign you with “presenting” status, to block incoming communication unless the sender is in an approved group. If you are a two-screen users however this is not automatically done for you, if you use the secondary screen as presenting space.

You may have made experience with previous versions of the client that you would like to keep a certain conversation up for reference but you need to restart the machine. What happens? The information is gone. In the new Lync 2013 once you are back booted up, the conversation comes back along with the content of the conversation, you held before rebooting. I found this to be quite the time-saver in those moments.

Improvements of already deployed functions:

  • Outlook Meeting Scheduling updated
  • Native Video Conferencing enhanced
  • Web App and Mobile App now support voice and video conferencing
  • Contact and card view was improved
  • Meeting participation functions were heavily improved for better collaboration

Have you tried Lync 2013 out yet? Missed your favourite new feature? I would be delighted to hear your opinion. Drop us your comment below!

The Not So Obvious Advantages of Telepresence Versus Chatting

Telepresence? Why not just use instant message chat? Let me tell you why..

Telepresence of Unified Communications is one of the greatest invention for the business world. In today’s society, business is no longer limited to the 4 corners of the office. The most successful businessmen and businesswomen are always looking to branch out, and this involve doing business with other people from a different city, or even a different country. Obviously, telepresence is a great way to reach out to these people. Through telepresence, it is possible to have conversations and meetings with individuals far away. However, there are some telepresence sceptics who believe that whatever conferencing may accomplish, chatting can too. Not to be argumentative, but there are many advantages to telepresence that are not covered by chatting, although they may not be so obvious.

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  1. Telepresence awkward situations made by misinterpreted statements

    We’ve all been there- gotten into an argument with someone because a text or a statement sent on chat was misinterpreted. Because chatting is flat and does not involve the use of voices, certain statements can easily be taken to mean something else. For example, the statement “get to work now” may sound harsh or motivating, depending on the speaker’s intention. However, on chat, one may not be able to tell the difference. With telepresence, it is possible to avoid misinterpretations, as the tone of one’s voice already conveys so much.

  2. Telepresence may help with possible language barriers

    We mentioned earlier that many companies deal with other businesses from other places on a daily basis. Therefore, it is possible to hold business meetings with people who may not even speak the same language as you. In cases like these, it may be very possible to hit a language barrier, especially if the other party is not fluent in your language of vice versa. Obviously, once a language barrier occurs, chat becomes pretty much useless, as the person on the other end is not able to articulate the word he wants to use. However, with telepresence, it is possible to see the other person, so it may still be possible to figure out what the person is trying to say though his body language, sign language, or what have you.

  3. Telepresence makes it so much easier to gauge a person’s mood and overall demeanour

    Chat takes so much away because even if the person on the other end is pissed or frustrated, what he says will always look and sound the same. Telepresence certainly comes in handy especially when it is sensitive business matters that are being discussed. If you see and sense, based on how he looks, as well as his tone of voice, that the person on the other end isn’t feeling too happy or pleased, then you will know how to proceed accordingly.

Although chatting and telepresence set out with the same goal- to communicate with those far away, it becomes obvious that there are more benefits to one compared to the other. For better business communication, It may be a good idea to invest in telepresence for meeting rooms as well as desktop solutions and consult a service provider for all types of organisations.

What Is Microsoft Lync?

Still using Microsoft Office Communicator? Let me tell you in about Microsoft Lync.

Unless you have been living in a cave on a desert island you’ve probably noticed that Microsoft has been a great innovator in the IT field for more than 2 decades now. It is known for technology that has influenced all our lives. I think it is fair to say that today’s  world has been completely changed by the Windows operating system and other Microsoft innovations. The company is not stopping there though, they are now revolutionizing the world of mobile communication, the world is growing smaller each day with new technologies and advances in unified communications.

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What Is Microsoft Lync?

Microsoft Lync is one the latest innovations in the field of Instant Messaging / Presence and was introduced to the market on January 25, 2011. It facilitates a better, secure and faster way of communication. It has made remote conferencing a lot easier and cheaper.

They have created interface which makes these communications more realistic than ever before. There is a great demand for multi-mode communication simultaneously such as Video Conferencing, VoIP, Instant Messaging and Web Conferencing. Microsoft Lync is one of the prime platforms for this task.

Features of Microsoft Lync

  • It is the upgrade of Microsoft Office Communicator 2007 R2, released two years earlier
  • It can share contacts from Microsoft Outlook when stored in server – contacts can be also retrieved from a remote server with appropriate authentication
  • Users can see the documents on which other people are working on when they are all connected to the same server – it also facilitates a number of people working on same document simultaneously and sharing its content
  • It works on a number of platforms like mobile, computers and tablets making it more portable
  • It uses SIP (Session Initiation Protocol) during communication which helps in managing the client’s video and audio calls – users have the capabilities to schedule, control and create these calls
  • It provides secure communication using TLS and SRTP encryption
  • No VPN connection is required
  • It can be a platform for polling during board meetings or polling entire firms
  • Desktop Sharing makes it possible to unit all the systems connected to the Lync Server

Limitations

  • Lync does not have the facility to store history and if the history is required a secondary client has to be used (e.g. Microsoft Outlook)
  • Also a big limitation is that only 800 characters can be used in an initial session and 8000 additional characters in the same session
  • No spell check feature
  • No voice and video calls on smartphone and web-based client

Look forward to our review of Microsoft Lync 2013! And meanwhile, why don’t you drop us a comment with your experiences on either Microsoft Lync or your weapon of choice?

 

Low Budget Telepresence for Your Tablet

Revolve Robotics to turn your tablet into a Telepresence device soon?

Not yet another app but a high-tech tablet stand, that is what the people from Revolve Robotics are introducing to the market and they call it “Kubi”.

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The sleek design and the wide range of possible applications for Kubi allows you to use it as personal Telepresence device for the home office as well as it could provide a low-budget Telepresence solution to small to medium-sized meeting rooms.

Who is Revolve Robotics?

Based in San Francisco (USA), Revolve Robotics was founded earlier this year by Artificial Muscle, Inc. (AMI) founder Marcus Rosenthal and Key System Designer and Product Visionary Ilya Polyakov.

How to get it?

Kubi is currently available for pre-order at indiegogo.com for the price of $199 instead of the targeted retail price of $249. As this is a new product you may also support the Revolve Robotics start-up and the Kubi tablet stand on the very same web page.

What can it be used with?

Kubi is designed and tested to work with the Apple tablet line-up (e.g. iPad3, iPad4 and iPad mini) but it is said to be basically compatible with every device that supports Bluetooth 4.0 as well. An iOS app is currently on the way as per developers and an Android solution is planned to be completed in the future as well.

Technically this would include newer smartphones as well, however the current Kubi model does not have arms small enough to hold the device properly. Perhaps Revolve Robotics will surprise us in the future with a solution that concentrates entirely on smartphones and similar devices.

How does it look like?

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Summary

Product designs like the Kubi and start-ups like Revolve Robotics indicate that both Telepresence technology as well as BYOD is not just a trend in the market. The applications and the hardware might change but at least two things are clear:

  1. Telepresence (a.k.a. Video Conferencing) is here to stay
  2. Enterprise and consumer technology will continue to merge

That much being said I am looking forward to hear more from Kubi as well as from the start-up company Revolve Robotics and wish them all the best for the release of their high-tech tablet stand.


The Introduction of Kubi

[youtube=http://www.youtube.com/watch?v=iJ0KdH0jrOA]