Tag Archives: Business Services

Top 5 Video Conference Self-Service Pointers

What you should take into account while introducing video conference self-services

The deployment of video conferencing booms in many companies. This way they can save costs and increase productivity. In earlier days video conferencing was reserved for top management but this has changed fundamentally. Today video conferences are used by all employees for their daily communication.

Today many companies own 500+ video conference rooms and 10thousands of desktop video conference users. The demand for professional video conferences is growing further and has been up to 30% a year.

The company’s structure used to be set up in a way to correspond to the needs of top management as a strictly controlled managed service. This strictly controlled managed services offers a high security standard for the company, however accounts for a big amount of the budget at the same time.

A remedy can be found in video conference self-services. The big advantage here is the high scalability and the reduced costs compared to the encompassing managed service. The video conference self-service should generally serve as an addition to the existing managed service structures.

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Photo: Interop Events

Anyone thinking about implementing a video conference self-service should take note of the following five points:

1. User expectations

In case you use a high quality managed service already, it will not be an option to not use this service in the future. It is important to manage the user expectations and clearly state for which purposes the self-service is intended. A self-service should predominantly be accessible for all employees. The managed service still makes sense for important meetings of the top management, etc. It can be helpful to communicate the costs of the managed service transparently to the users – a measure which might change their mind rather quickly.

2. Video conference infrastructure

Be aware that existing video conference infrastructure often is not tailored to the needs of the video conference self-service. Ordinary video conference infrastructures only enable low scalability, which means that video conference ports are not unlimited. It might make sense to use a software based video conference structure. These allow for high scalability and low operation costs. Initially it might make sense to use a cloud video conference service.

3. Planning business as usual

Video conference self-service does not mean that normal business can be compromised and the solution automatically works – to the contrary! For high user satisfaction the video conference infrastructure has to be stable, questions of users have to be answered timely and competent and the administration of accounts and virtual video conference rooms has to be managed.

4. Offer trainings

If you offer a video conference self-service, you also have to educate the users in a way that they are able to use the service right. Training is important. That can be seminars, booklets, eLearning training videos and intranet pages.

5. Manage growth

The introduction of a video conference self-service can lead to an enormous demand. Some companies measured the double demand within a year. Pay attention to the impact on your network and on your video conference infrastructure as well as on the daily business. The budget planning should grow too, because financial resources are especially scarce during the year.

I hope these are some good pointers for all our readers considering to look into add a self-service to their portfolio. If you have made any experiences yet around this or just want to share your thoughts, please feel invited to do so in the comments box below. Many thanks!

Telepresence Advantages and Updates

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Photo: Wikipedia

Within the fast paced online world it’s hard establishing an intimate human connection with clients, employees, patients and customers. Businesses need the best communication tools whether maintaining fast and efficient phone lines to reach customers or working with an employee over video conference.

Countless companies, schools, and hospitals are dedicated to providing telepresence. You need a strong, capable, and expansive business class internet provider to handle the telepresence abilities. Investing in telepresence tools improves your company’s image and flexibility in the work environment.

Network Security

Discovering the most reliable corporate VoIP can prove essential for companies’ telepresence. The right internet service offers the correct data solutions to handle your business’ phone and internet needs all over one secured network. Plus, you’re telepresence will run smoothly whether in a video conference business meeting or if a boss pops in for updates on the workload. Finding a business class internet provider who customizes their service to your business at affordable rates will assist communication substantially.

Network security is important when it comes to increasing your business’ telepresence. Employees should be able to connect to a secured and private network where pertinent and confidential information is easily shared. When the network experiences lapses in security, it threatens your company’s communication skills and flexibility. The right corporate VoIP for a company establishes a strong foundation for communication and network security.

Video Conferencing

Twenty years ago who would have thought that business transactions, meetings, or even interviews could be arranged and handled over video conference on computers. The communication options continue to astound me as an employee and professional.

Why waste the time and money to travel to a job interview? Video conference saves money on both ends. But in order to conduct interviews, companies need strong network connections. Corporate VoIP is necessary for many companies to reach employees or clients over video conference. Video over IP connects two groups instantly over a clear video feed that’s more human and intimate than a phone call and it saves the time of an in person interview. If the network connection isn’t great, then that will reflect badly on the employer. A company’s inability for such communication shows that they’re behind the learning curve of technology and communication.

The best companies are willing to communicate via video conference. My video conference experiences that include countless staff meetings, interviews, and orientations have all been pleasant and reflective of my employers’ flexibility and ability to communicate.

Telepresence Robots

The telepresence field is taken to greater heights through the use of telepresence robots. These robots can be implemented for employees who work from home and still need to have an office presence. Companies use these robots to communicate with and monitor employees while out of the office, but now they are used at greater lengths in different fields.

Doctors utilize telepresence robots to interact with countless patients in hospitals or anywhere. It allows for quick communication and consultation. It improves a doctor’s ability to see more patients.

Educational systems provide funding for these robots for students who can’t be physically present in schools due to ongoing medical issues. The extent of telepresence technology is astounding.