Tag Archives: business technology

Mobile Unified Communications: The Solution to Enterprise Success

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Photo by Victor1558 via Flickr

In the communications industry, smartphones have evolved into an invaluable device that blurs the line between business and personal processes. Many of the features necessary on these gadgets elevated the status of these devices from merely a trend to an inexpensive ubiquity. With SMS functions, e-mail connectivity, internet browsing, and voice over the internet protocol applications; smart handsets are now key examples of how mobile unified communications translate to a more successful enterprise.

Unified Communications in the Mobile Age

The concept is no longer an innovation or a ground-breaking thought. A 2011 research by Information Week stated that almost 36% of enterprises have been implementing unified communication systems. Back then, almost one in five business technology experts said that deployments of unified communication strategies are under-way. O2 conducted a similar study this year, which showed that 88% of senior IT leaders said that a consolidation of their data, voice, and mobile networks will occur in the next two years. Unified communication is the perfect contingency plan.

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Photo by Saad Faruque via Flickr

There seems to be one reason why so many deem this enterprise concept as a standard. As  ‘smart’ technologies grew in number, innovations related to the communication realm are both inevitable and optimal. The industry enjoys the continually improving technology of VoIP and live video, which equates to web conferencing being the norm on many enterprises. Instant messaging and social networking has largely affected the business way of thinking.

Unified messaging is a concept that allows a single space to become the gate to many different communication portals. All of these technologies are made simple, portable, and hassle-free mobile technologies – smartphones, tablets, and everything in between.

Vital Role in a Business’s Success

Its aim is to address the many common errors committed through traditional business communication models. These communication problems often stem from misunderstandings, Chron said. More often than not, these misunderstandings come from the vagueness of language. Either way, digital unified communication strategies are employed to lessen the risk of these crucial flaws.

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Photo by ffaalumni via Flickr

A well-planned strategy, zeroing on the mobile platform, can prove to be beneficial to many enterprises through the following advantages:

  •  Maximize productivity – It allows a better exchange between managers and workers, minimizing time wasted through unnecessary back and forth e-mails or calls. Working at home is now a possibility that is open to most desk jobs that previously required office spaces and devices.
  • Minimize costs – It is admittedly not the least expensive resource out there, but it is definitely a guaranteed investment that pays off over time. Also, the initial cost may be reduced depending on the current tech and communication infrastructure of the company and thus, can be modified for cheaper solutions. Additionally, the cost of travel can be minimized (or even totally eliminated) through many features of UC. 

Social Media and Unified Communication

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Photo by SalFalko via Flickr

Social media has undergone many advances in its field that is largely due to unified communications. For example, the increase in popularity of social networking site LinkedIn tells us that there is more to social media than ‘liking pages’ and ‘becoming a fan’. This interestingly blurring of professional and personal realms is credited to UC concepts such as network cultivation through contacts. Mark Straton, senior VP of Marketing, Voice and App Solutions of Siemens Enterprise Communications Group, echoed this sentiment. “Social media tools have rapidly moved from being the preferred communication method of millennials,” Straton said.

The main goal of UC is to reduce what is called communication latency. Thus it’s touted better than the multitude of avenues by which we communicate as people, workers, or businesses. This has been adapted extremely well in the most recent phases of social media through sharing of Tweets and automatic posting on Facebook’s wall from many other places like Flickr, Instagram or Ask.Fm.

Summary

It is no surprise that the enterprise unified communication market is rising. In this age of mobile usage, businesses acknowledge the necessity of an equally mobile enterprise to increase yield without much wasting of resources.

Join the Call – VoIP vs ISDN Telephone Conferencing

VoIp, Telephone, Conferencing, Voice, Comparison

Technology is constantly evolving and being adapted to make things easier for us, to make tasks more efficient – and even automated in some cases. Technology is one industry that moves at an overwhelming speed. You can buy a computer today, and then next month new and improved components could come out making your computer no longer ‘state of the art’.

Technology for Consumers

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What a Social (Media) World!

As personal consumers, we tend to think of technology more in terms of social media, smartphones, tablets, computers and video games.

Every year we see fantastic new updates to the consumer technology market, things like the iPhone which get updated every year, computer components like memory, hard drives, processors, graphics cards and motherboards all see radical improvements year after year, even TV’s and the technologies we see in those are updated on a yearly basis; Blu-ray, 3D etc. technology is a huge part of our day-to-day lives, and it makes things a lot easier for us.

But technology plays a huge part in business too, without technology in business, the world as we know it would not exist! In-fact, business users probably account for a huge percentage of smartphone and tablet users…

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Connect to the World

 

Technology for Business

Technology helps businesses and organizations in a number of ways. It helps them to collaborate, it helps to manage time and productivity, it can help to manage products and inventory, and it can even automate or dramatically reduce the costs and time involved in certain tasks – like marketing, communication, collaboration, invoicing and so much more.

One of the oldest and most prominent uses for technology in business is for conferencing / meetings. Telephone conferencing and holding meets via telephone call (ISDN) instead of conventional methods save companies millions of dollars each year.

Despite how popular telephone conferencing is among business users (and personal users, Skype is a VoIP service which is very similar to telephone conferencing), it hasn’t changed a great deal over the years. The only big changes to this particular niche in the tech industry were when VoIP was introduced into the mix, and then of course when video conferencing came about.

What is VoIP?

voip, voice, over, ip, internet, protocol, blue, globe, tech, technology, icon, logo, shadow, reflection, emitting, radar, waveVoIP is the abbreviation of Voice over Internet Protocol, and the term basically covers any technologies, protocols, methodologies or equipment used in voice and video communications over ‘Internet Protocol’ networks like the internet.

If you’ve ever made an audio call on your computer using software like Skype, then you’ve made a VoIP call before! VoIP took off properly in 1994 with the first ever VoIP application being released – MTALK for Linux.

What is Video Conferencing?

Video conferencing is the same as a standard telephone conference, only with the addition of video. As long as you have a webcam or network camera, a computer and internet connection, then you can hold a video conference online.

man, dude, headset, webcam, video, conference, videoconference, telepresence, laptop, notebook, grey, icon. screen, shineVideo conferencing (also known as Telepresence) allows you to make your meetings and conferences more personal. If you were having a meeting with a client then a video conference would seem more welcoming than a telephone or text based conference, it’s as close as you can get to being ‘face-to-face’ without actually both being in the same room hence the term “Telepresence”.

 

Comparison: VoIP vs ISDN

VoIP

  • Overview: Uses software installed on your computer or mobile phone to place your call over the internet. It supports real-time, two-way transmission of conversations over Internet Protocol. It’s popular among business users as well as personal users, and can also include participants using a standard telephone.
  • Required Equipment: You will need VoIP Software, a computer with internet access, computer audio system and microphone.
  • Benefits: VoIP allows you to access calls anywhere there is an internet connection, it’s often much cheaper than teleconferencing, and often includes additional features and functionality like video conferencing or IM and file sharing features too.

Telephone Conferencing (ISDN)

  • Overview: Requires a conferencing service provider and places calls through telecommunication networks using a landline phone.
  • Required Equipment: You will need any standard telephone, a telecommunications service provider (you can also get special conference phones for meeting rooms if you need them).
  • Benefits: Telephone conferencing delivers the same audio quality as a regular telephone call, it’s as easy as placing a regular phone call and it works without an internet connection. Often these services include recording and playback services, and they are not impacted by internet usage limitations. You can also get 800 number conference call services that allow people to call in to the conference at no charge.

As you can see, VoIP conferencing and telephone conferencing both allow you to do the same thing, and perform the same functions, but different requirements are needed for each. The decision on which one is best for you and your business depends on your current setup and capabilities.

One of the best benefits of VoIP conferencing and conference calls is the price, it’s much cheaper than conventional methods of holding meetings and relaying information via conference and there are rarely extra costs involved for utilising services like video streaming and file sharing in IP based conferences.

If you work in a business or organization that isn’t making use of conference call technologies at the moment, then it’s definitely something you should be looking in to because it can save your company time and money!


For your information we have also attached an infographic around the comparison of VoIP and ISDN based telephone conferencing. Enjoy!

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