Tag Archives: Cisco VCS

iRobot Ava 500: Next-Gen Telepresence Roll-About

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Photo: iRobot

Telepresence robots are not only a sci-fi part of TV shows such as the “Shelbot” as seen in “The Big Bang Theory”. A new telepresence robot has been announced: iRobot mounts Cisco EX60 TelePresence units on their cutting edge, auto-moving robots and introduces the iRobot Ava 500.

iRobot Ava 500 Introduction

The iRobot Corporation is an U.S. based company founded in 1990 and one of the pioneers of telepresence robot technology. Their portfolio includes robots for domestic use as well as solutions for police and military forces. Now they have introduced the Ava 500 and moving into enterprises and manufacturing sector by enhancing the iRobot technology with the Cisco EX60 TelePresence unit for HD video conferencing features.

Ava 500 is not only able to be remotely moved, but can also move autonomously to a target location without the effort of actually steering the unit. This enables the users to use the scheduling function to make sure that the Ava 500 robot is in the desired position at a planned time and date. All information about its position and move can be tracked on an app via iPad or iPhone and does not require in-depth technical insight.

In order to be able to move autonomously Ava 500 will make an “exploration” run when placed in a building for the first time. The area will be scanned and all information will be recorded on its location map, which then can be used by the user easily to tap to a location using only the touch screen of the iPad or iPhone. POIs, such as conference rooms or employees workstations, can be placed on the map for easy access. Even though the user does not actively have to steer the unit, it will still be possible to view the camera feed of the moving Ava 500 and to say “hi” to co-workers passing by. After a session is complete, the Ava 500 unit will automatically move back to it’s docking station to charge up again.

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Photo: iRobot

Professional Video Conferencing

Having the Cisco EX60 TelePresence unit mounted, the video conferencing part of the robot can be maintained and managed by the VNOC (Video Network Operations Centre) just like any other Cisco TelePresence endpoint. Therefore maintaining full interoperability, security and ability to register the unit to Cisco TMS (TelePresence Management Suite) and the Cisco VCS (Video Communication Server) for easy management.

Quick Facts

  • Autonomous navigation in office buildings, laboratories, manufacturing floors, etc.
  • Remote control with iOS devices (iPad, iPhone)
  • Cisco EX60 with HD capability and auto-focus camera take care of the AV transmissions
  • Wireless connection on enterprise level with the Cisco Aironet 1600
  • Height adjustment to make sure you look your conversation partner in the eyes
  • Scheduling function makes sure the robot is in the meeting room when you need it to be
  • Release estimated in early 2014
  • Price not yet announced

Summary

The iRobot Ava 500 brings together high-tech robotics and cutting edge video conferencing technology in a futuristic looking device to assist corporate communications and collaboration on a new level without compromises to interoperability.

Thanks to Caitlin Kullberg of iRobot for helping me with the research and photo material. I’m looking forward to see one of these guys moving around in the future. How would you like using this robot on your “working-from-home” day or visiting a remote location with the ability to explore the campus? Let us know of your opinion in the comment section below.


iRobot Ava™ 500 Video Collaboration Robot

[youtube=http://www.youtube.com/watch?v=hVviDvsBQ78&w=575]

Good Collaboration through Knowledge Management

The other side of the coin of organisational growth and how to fight it with Knowledge Management.

In order to work well with each other and collaborate, it is not only important to utilise appropriate collaboration technology. A good starting point is to understand each other and knowing what others are doing as well as what one can expect from their services.

In rapidly growing organisations, it can happen that people who previously worked very close with each other are more and more separated over time. Maybe not even in a physical way, but people are getting more and more skilled in their particularly focused task and might be even joining different teams permanently.

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Markus Mattern, holding a presentation around high-level video conference bridging.

This is a natural side-effect of organisational growth and there are a few things that can be done to prevent this from becoming a negative influence to the service quality. One thing that could be done is to increase the focus on Knowledge Management. Turning tacit knowledge into “common sense” can make a huge different when working with clients, other companies or even within the same organisation.

As GMS is not excluded from such effects we have developed a way of sharing knowledge and providing insight into each team’s work. That is why Markus Mattern, in his capacity as one of our Senior VIP Video Conference Bridge Operators, has taken great effort into preparing a presentation around technological and operational details around his and the team’s work.

Initially this was planned as a single workshop for the few of the company who might be interested in learning a bit more about other teams. However we received so much positive feedback about people who wanted to join that we actually had to make several workshops and even include the weekends.

The Workshop

The content of the presentation was prepared in a very appealing and visual way, so everyone in the audience could understand both the operational procedures and requirements of the video bridging service as well as the technical introduction on the video conferencing infrastructure no matter what their background was.

In this workshop we used Cisco TelePresence infrastructure devices as examples and described the function of a Multipoint Control Unit (MCU) and all it can do as well, as all the things even a good video conference bridge operator cannot do. We do this because we believe that even within the same company it is absolutely key to have clear expectations of what can be done and to know the things that cannot be done.

Markus explained what the Video Communication Servers (VCS) are there for and how they are utilised to traversal through corporate firewalls in an audit complaint way. This is very important for enterprises with a very tight network policy on the traversal between intranet and internet. But it shows that if the firewall traversal is well planned, configured and managed a lot of costs on ISDN (or all in best case) can be saved.

After all sessions have finished we received quite good feedback from everyone and are looking forward to the next workshop maybe from a different department then.

Thank you, Markus!