Tag Archives: Desktop Video Conference

Top 5 Video Conference Self-Service Pointers

What you should take into account while introducing video conference self-services

The deployment of video conferencing booms in many companies. This way they can save costs and increase productivity. In earlier days video conferencing was reserved for top management but this has changed fundamentally. Today video conferences are used by all employees for their daily communication.

Today many companies own 500+ video conference rooms and 10thousands of desktop video conference users. The demand for professional video conferences is growing further and has been up to 30% a year.

The company’s structure used to be set up in a way to correspond to the needs of top management as a strictly controlled managed service. This strictly controlled managed services offers a high security standard for the company, however accounts for a big amount of the budget at the same time.

A remedy can be found in video conference self-services. The big advantage here is the high scalability and the reduced costs compared to the encompassing managed service. The video conference self-service should generally serve as an addition to the existing managed service structures.

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Photo: Interop Events

Anyone thinking about implementing a video conference self-service should take note of the following five points:

1. User expectations

In case you use a high quality managed service already, it will not be an option to not use this service in the future. It is important to manage the user expectations and clearly state for which purposes the self-service is intended. A self-service should predominantly be accessible for all employees. The managed service still makes sense for important meetings of the top management, etc. It can be helpful to communicate the costs of the managed service transparently to the users – a measure which might change their mind rather quickly.

2. Video conference infrastructure

Be aware that existing video conference infrastructure often is not tailored to the needs of the video conference self-service. Ordinary video conference infrastructures only enable low scalability, which means that video conference ports are not unlimited. It might make sense to use a software based video conference structure. These allow for high scalability and low operation costs. Initially it might make sense to use a cloud video conference service.

3. Planning business as usual

Video conference self-service does not mean that normal business can be compromised and the solution automatically works – to the contrary! For high user satisfaction the video conference infrastructure has to be stable, questions of users have to be answered timely and competent and the administration of accounts and virtual video conference rooms has to be managed.

4. Offer trainings

If you offer a video conference self-service, you also have to educate the users in a way that they are able to use the service right. Training is important. That can be seminars, booklets, eLearning training videos and intranet pages.

5. Manage growth

The introduction of a video conference self-service can lead to an enormous demand. Some companies measured the double demand within a year. Pay attention to the impact on your network and on your video conference infrastructure as well as on the daily business. The budget planning should grow too, because financial resources are especially scarce during the year.

I hope these are some good pointers for all our readers considering to look into add a self-service to their portfolio. If you have made any experiences yet around this or just want to share your thoughts, please feel invited to do so in the comments box below. Many thanks!

Video Conference Services for Banks of the Future

How Video Conference Services can create additional value for banks of the future.

The Banking Sector and the whole financial industry have been subject to considerable change within the last couple of years. The fast development of the Internet and the growing acceptance of Internet users for online banking, entail great chances as well as great risks. Deutsche Bank AG Co-CEO Jürgen Fitschen has expressed his concerns about possible competition from big Internet companies such as Google or Microsoft, who have detailed knowledge about their customers’ preferences, which they could use for financial services.

Also video conference services play an ever growing role in the banking sector and add positively to change and modernization of business processes. Especially investment banks make use of video conference services in order to globally exchange real time information about markets, shares, currencies and other relevant information.

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“Deutsche Bank Skyscrapers in Frankfurt, Germany” by Thomas Wolf (www.foto-tw.de)

Up to now video conference services have been used seldom in areas such as Private Wealth Management, although those could potentially have an important impact on changing banking products and offers. Many banks keep themselves busy with designing concepts for bank branches of the future, in which video conference services certainly will be one of the components.

If you take a closer look at the traditional banking concept for private customers throughout Germany (provident banks, cooperative banks, Deutsche Bank, Postbank, Commerzbank and many more) you will not find a lot of creative approaches for change: During normal office hours customers get detailed advice about accounts and construction loans, leaving almost no time for individual advice.

Video conference services could leave more design scope to banks, thus helping them to offer better, faster and more tailored advice to their customers.

Improving Internal Communication

Using modern video conference services enables banks to equally inform all employees at all locations about current developments at the financial market, political changes or new products of the bank and their business partners. A big advantage compared to ordinary media channels (e-mail, intranet, video streaming, etc.) is the personal contact, which allows for further inquiries and therewith promotes a higher level of knowledge. Furthermore participation numbers are transparent.

Remote Experts Advice via Video Conference

In many cases customers confront their bank advisers with very complicated questions. The worst case is that the adviser will give the customer bad advice or has to start a lengthy inquiry within the bank to get the necessary information from an internal expert. Either way is not very customer friendly. A smart solution here would be to patch in the expert via video conference. This concept could also save travel costs where experts are shattered across the whole country and it additionally could accelerate decision processes concerning sales and distribution deals.

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This lady can talk to the right expert, thanks to video conferencing services.

Customer Advice via Video Conference

Modern video conference services can also be used to advice customers via video conference. Many video conference services permit taking part in a video conference via desktop PC, Mac or also with Tablet or Smartphone as mobile service. In the future bank advisers can effortlessly communicate with their customers via video conference. This still might sound like a vision to banks, but it should not be forgotten that the coming generation has been exposed to video conference services such as Skype since their early childhood and does not have any reservations against this communication medium. Banks certainly will have to look into this new consumer behaviour.

Consequently video conferences and modern video conference services have great potential for innovative financial services and banks. Putting technology to use in a smart way can be the decisive competitive edge for banks in creating an ideal environment for individual and superior advice also in the future.

Have you ever been using service like these or is your organisation having similar approaches? Let us know of your experiences and drop us an comment below!

Desktop Video Conferencing – The largest Trend in Video Conferencing Business

Why are Desktop Video Conferences getting more and more popular?

The latest Forrester Report proofs again the importance of video conferencing and the continuous increase of desktop video conference solutions, integrated video conferencing rooms and immersive telepresence installations in organisations. The majority of the 1,000 participating companies stated that they are looking to implement desktop video conferencing solutions very soon. More than 40% of these organisations said also they are planning to introduce HD video conferencing and 25% are going to install immersive telepresence rooms solutions.

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This means…

There is an especially strong trend towards software video conferencing solutions, that can be used with already existing hardware such as PCs, Notebooks, Tablets and Smartphones. This is an important reason for the spreading of this kind of video communication technology in organisations but the main arguments for this are the reduced costs for installation and maintenance in comparison with HD video conferencing systems or immersive telepresence rooms.

Who’s new in the game?

The report provides a good overview around the current situation of the communication market and the manufacturing companies. The result is that next to big players such as for instance Cisco, Polycom and LifeSize, who are providing a wide range of video conferencing and unified communications solutions, several new companies are emerging, who provide software solutions. Two of the most important features of these new companies are a strong product focus and tailoring the technology to suit the clients. The report names some of the new actors in the game to be Vidyo, Huawei and Teliris.

Summary

Forrester shows clearly that many organisations are considering video conferencing as a strategic advantage and that the technology is placed in their long term planning for corporate communication.

How your Company can save Money by setting up Home Offices

Home-Office – Flexibility and Cost-Savings

In the last years flexible working time and virtual collaboration became more and more popular and relevant in many companies. An important aspect here is the “home office”. Especially for modern people the home office has been a tempting feature and often settles a decision on what company they should work for. Beside the high amount of free working procedures, there is also a financial aspect to working from home for employees. This could be for instance saving the costs for commuting to the office and back every day.

But what is the organisation’s opinion on home offices?

There are often concerns that the flexible environment might lead to the loss of control for the organisation. Also a potential problem would be that the productivity and the team work would not be optimal being apart from each other. On the other side the organisation could save a lot of costs for office space, office equipment and furniture as well as the charges that are spent on incidental expenses would not be required. That means using home offices your organisation could quickly save several hundred dollars per employee every month. But the most important subject next to leading and managing a virtual team is to provide the right technical infrastructure and collaboration solutions to the employees.

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The key for achieving this is Unified Communications. With the aid of tailor-made tools the employees are provided with a complete range of tools to communicate and collaborate. With the “Presence” function everyone in the team is enabled to understand the current status of a team member. This will point out whether a colleague is “Available” and can be contacted or if they are “In a meeting”, “Busy” or even “On leave”. In a glimpse you will be able to understand the overall status of your team and possibly even other teams. So you know if it makes sense to call your team member or if you should better drop an instant message or email to get a fast response.

New ways of Communication

In order to work efficiently together in a virtual team that is physically separated modern ways of communication can enable an almost immersive experience of team working. For instance you could start an instant message session with one team member or a group of users, or quickly turn the chat session into a video conference with the possibility to share content on your screen among the video conference participants. You can quickly send an email with either formal content or just a quick update of the latest file that has been worked on. It goes without mentioning that of course you can just make a classic phone call as well.

Did we make you curious?

If you are considering the implementation of home offices for your employees you should capture the expectations of team during the project to make sure you are aware of all the requirements. After that is done you can take this information into the technical planning and design of a home office solution in your organisation. Every organisation and even each department within the organisation might have different requirements to be able to work from home. Missing these requirements out did often lead to such an initiative not working out in the end in some cases. The big advantage of Unified Communication solutions is however to have lower total cost of ownership and to receive a well structured support model for service providers and manufacturing companies.

Summary

With good planning and analysis of requirements, home offices can be a great benefit for employees as well as for the organisation itself  and might put you one step ahead of your competition.