As technology keeps on progressing, industries are constantly adapting to a dynamic world. With the development of business at a faster rate, it is increasingly significant to execute improvements on projects. The fundamental key of effective project management lies in excellent communication specifically in conveying goals, updates and other information to the people/stakeholders involved.
Tag Archives: Development
The term telemedicine is currently a big buzzword and has been written about by renowned press, such as the German Frankfurter Allgemeine Zeitung. The first use of telemedicine and hence the use of the term too dates back a couple of years ago though. Generally the term telemedicine describes an approach where the physician is physically separated from his patient while examining or diagnosing him.
Through substantial improvements of modern video conferences and steady enhancement of IP networks worldwide, telemedicine has become a lot more important again. Telemedicine has been further professionalized driven by big countries and regions with a comparably low population density. Telemedicine can be used to make decisions essential to human life faster and for first diagnoses. Experts can consulted at a cheap price. Pioneers in telemedicine are the USA, Australia or the Scandinavian countries.
Modern video conference systems are often used as technical platforms, since they already offer many important features for telemedicine. Among the most important features are an optimal HD video conference quality for point-to-point connections and video conferences with more participants as well as the possibility to exchange files, x-rays or blood levels via video conference (Desktop Sharing). Especially video conference services that can be operated with different devices offer a good solution for telemedicine. Physicians can communicate with the patient via video conference from the meeting room, while the patient himself sits at home in front of his PC. Furthermore a specialist could be consulted via iPad while using the Wireless connection of his hotel.
Easy usability of video conference solutions is essential. The target group often exceeds the 60 years and is not used to handling modern equipment. Simple installation and self-explanatory user interfaces are hence crucial aspects for the deployment of telemedicine. Video conference solutions with a relatively low bandwidth should be preferred, since many patients will not have broadband Internet connections.
Telemedicine is used more often in Germany as well. Possibilities to make use of it are manifold. Physicians draw on systems for exchanging information with international colleagues. Patients can be dialled in for precaution, diagnosis and after treatment via the telemedicine system. Live broadcasts from the surgery to a lecture hall of a university are possible.
Despite the many possibilities to use telemedicine it has not spread as widely yet. The reservations can be explained with lacking experiences and high initial costs. Physicians increasingly look for easy solutions that can be rented and only cause relatively small costs per month.
Video conference hardware providers and video conference service providers have to take these requirements into account. Only some service providers are able to offer first class telemedicine concepts at a moderate price level already today.
Due to rising quality and lower costs of telemedicine and video conference services, also physicians in Germany will see the advantages of technical advancements for their patients and themselves in this sector and eventually integrate these developments in their daily processes.
ITIL Standards everywhere – also relevant for AV services?
The ITIL Framework is the acronym for Information Technology Infrastructure Library and constitutes an important framework for professional IT Service Management in most IT departments. The ITIL framework is constantly developed further and at the moment the ITIL v3 Edition is on the market.
Why is ITIL so important for AV, Media Technology and Video Conference Managed Services?
This question is easy to answer, but more complex to implement. The technical development of Video Conference Services, Telepresence solutions and conference room technology progresses very fast. The probably most characteristic trait in this technical development of media technology is the fact that systems increasingly can be implemented in networks. The development from ISDN based video conferences to IP based video conferences had a big share in this. However, also other components of media technology are produced in an IP friendly way, such as media technology for signal management, Routing or Room Control. The idea is to establish easier management and monitoring of media technology, ideally from a remote location.
The development described above further leads to changing responsibilities within the sector of media technology in companies. Previously facility management was responsible for media and room technology, whereas today IT departments increasingly take over the responsibility for IP based media technology and video conferences.
To master these new responsibilities IT departments also pose new challenges to suppliers and operators of media technology, so-called Video Conference Managed Services providers. Video Conference Managed Service providers should speak the same language as other IT sectors (network, firewall, security, etc.), but additionally should have expert knowledge about video conferences and media technology. The ITIL framework makes it easier to find a common language and makes it possible to implement and optimize cross-sector processes. External service providers are quite often asked to use internal tools and ITSM platforms, in doing so incident or problem management, but also knowledge management are portrayed according to standardized processes.
This development means a big investment in an ITIL certification for Video Conference Manages Services Providers, who often also have to adapt established processes internally. Many providers simply lack the experience in big ITIL environments.
Companies that look into the possibility of implementing Video Conference Managed Services in order to operate video conference infrastructures, video conference systems or Video Conference Bridging Services, should take a close look at the potential providers’ technical capacities in IT processes and ITIL frameworks, next to technical expert knowledge and experience with video conferences of course.
Nintendo and Vidyo announced that the new Nintendo Wii U console will support the Telepresence technology from Vidyo. Users will be able to use their Nintendo Wii U now to make video calls to other players. This Telepresence solution was introduced in November under the name “Wii U Chat” (Video attached below).
The scope of service will be first for point-to-point connections only but it perhaps this can be enhanced to a multi-site-call, similar to the Google Hangout, in the future. This is the first step of bringing enterprise grade Telepresence technology into the homes of families and not only into an enterprise boardroom. This is an important step for Vidyo to take and shows again the success and potential of software-based Telepresence solutions as well as the importance of BYOD. We are excited about this news and hope we see new revelations in the market of Telepresence solutions for consumers soon.
Product presentation with Satoru Iwata & Reggie Fils-Aime