Tag Archives: email

Effective Communication with Clients and Colleagues

Business communication is defined by Wikipedia as “communication that promotes a product, service or organization; relays information within a business; or functions as an official statement from a company”. Topics communicated usually include marketing; brand management; customer relations; consumer relations and public relations. In each one of the above you are representing your company so you need to handle yourself in a professional manner.

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When you have to go speak on behalf of your company you need to determine what you are trying to communicate and to whom. Sometimes you have to communicate with your co workers and at other times with clients. If you need to show a presentation to one of your clients face to face, PowerPoint will always work best but you need to be able to communicate to present your presentation. You cannot prepare for this too much, and you need to be simple and to the point.

Raffle – 100 Articles on Telepresence24.com

Dear readers, we have truly anticipated this moment and we would like to use this opportunity to also thank each and every one of you for reading our articles, contributing in the discussion and even guest blogging. It is you, for who we are doing this and it is the exciting moments that we share with you, that keep us going.

To celebrate the 100th published article, we are doing a raffle among our email subscribers. You can win an Amazon.com Gift Card with the value of 50 $ (US) or equal value of your local Amazon store, if you are outside of the United States.

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How to join the raffle?

If you are already a subscriber, you’re all set and ready. If you do not yet follow us via email subscription, please sign up using the widget on the right side or just visit our subscribing page.

When will it happen?

The raffle will happen on Friday the 4th of October and the winner will receive a notification to the same email address, which they have also signed up with.

Who can participate?

Everybody can – Feel free to pass this to friends and colleagues or anyone who is interested in Unified Communications and Collaboration.

Video Conference Services for Banks of the Future

How Video Conference Services can create additional value for banks of the future.

The Banking Sector and the whole financial industry have been subject to considerable change within the last couple of years. The fast development of the Internet and the growing acceptance of Internet users for online banking, entail great chances as well as great risks. Deutsche Bank AG Co-CEO Jürgen Fitschen has expressed his concerns about possible competition from big Internet companies such as Google or Microsoft, who have detailed knowledge about their customers’ preferences, which they could use for financial services.

Also video conference services play an ever growing role in the banking sector and add positively to change and modernization of business processes. Especially investment banks make use of video conference services in order to globally exchange real time information about markets, shares, currencies and other relevant information.

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“Deutsche Bank Skyscrapers in Frankfurt, Germany” by Thomas Wolf (www.foto-tw.de)

Up to now video conference services have been used seldom in areas such as Private Wealth Management, although those could potentially have an important impact on changing banking products and offers. Many banks keep themselves busy with designing concepts for bank branches of the future, in which video conference services certainly will be one of the components.

If you take a closer look at the traditional banking concept for private customers throughout Germany (provident banks, cooperative banks, Deutsche Bank, Postbank, Commerzbank and many more) you will not find a lot of creative approaches for change: During normal office hours customers get detailed advice about accounts and construction loans, leaving almost no time for individual advice.

Video conference services could leave more design scope to banks, thus helping them to offer better, faster and more tailored advice to their customers.

Improving Internal Communication

Using modern video conference services enables banks to equally inform all employees at all locations about current developments at the financial market, political changes or new products of the bank and their business partners. A big advantage compared to ordinary media channels (e-mail, intranet, video streaming, etc.) is the personal contact, which allows for further inquiries and therewith promotes a higher level of knowledge. Furthermore participation numbers are transparent.

Remote Experts Advice via Video Conference

In many cases customers confront their bank advisers with very complicated questions. The worst case is that the adviser will give the customer bad advice or has to start a lengthy inquiry within the bank to get the necessary information from an internal expert. Either way is not very customer friendly. A smart solution here would be to patch in the expert via video conference. This concept could also save travel costs where experts are shattered across the whole country and it additionally could accelerate decision processes concerning sales and distribution deals.

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This lady can talk to the right expert, thanks to video conferencing services.

Customer Advice via Video Conference

Modern video conference services can also be used to advice customers via video conference. Many video conference services permit taking part in a video conference via desktop PC, Mac or also with Tablet or Smartphone as mobile service. In the future bank advisers can effortlessly communicate with their customers via video conference. This still might sound like a vision to banks, but it should not be forgotten that the coming generation has been exposed to video conference services such as Skype since their early childhood and does not have any reservations against this communication medium. Banks certainly will have to look into this new consumer behaviour.

Consequently video conferences and modern video conference services have great potential for innovative financial services and banks. Putting technology to use in a smart way can be the decisive competitive edge for banks in creating an ideal environment for individual and superior advice also in the future.

Have you ever been using service like these or is your organisation having similar approaches? Let us know of your experiences and drop us an comment below!

VoIP is Perfect for Business Communication

In the past, the way to communicate was through snail mail and landline phone service. This was one of the major obstacles when conducting business. Mail is slow to arrive and phone lines are busy all the time. Suppliers and producers alike have to handle transactions over the phone and voice support alone is not enough to convey enough information. Today, there are VoIP service providers such as RingCentral that could make work easier and more efficient.

VoIP is now being dubbed as the future’s communication super technology and already today a part of  the Unified Communication Strategy of many enterprises. VoIP is the abbreviation of Voice over Internet Protocol. It makes your voice cross boundaries through the Internet. In any type of business, communication is the key to gain success. This of course entails the use of only the best modes of communication. So far, VoIP service is already gradually becoming a leader in this type of industry. It’s because it offers so many services and applications that landline and mobile phone services cannot.

voip-headset-logoVoIP is Easy to Use

If you know how to chat using the ones offered by email service providers, you would not have any problems learning how to use VoIP. Instructions are very easy to follow and even your employees will not have trouble toggling VoIP applications. You can use VoIP using your desktop computer, laptops, smartphone hybrids or have it directly connected to your analogue system. The best way to make use of this of course is from a computer-to-computer basis because calls will not take up any costs. 

VoIP is Very Flexible

Businesses are now making a switch to VoIP because it also offers an intra-office communication solution. Instead of each person or division having their own numbers, the employees are now required to have their very own VoIP account for easier inter-office communication. This is advantageous for the employees because they will not have to transfer desks to give necessary documents when they can just send these with the use of VoIP. It can also be used when sending and receiving messages to other people outside the office. This can also be used for outside communication. In fact, it is currently being used by businesses that have more than one office and can also be used to communicate with other business contacts such as investors, suppliers and clients.

 VoIP Offers More than Just Voice Support

VoIP is not just a service that mimics telephone conversations. It is far more progressive than that. If you have a webcam, you will be able to see the person you are speaking to, facilitating a video conference. You also have the capability to talk to multiple users if you wanted to and make it a multi-site-call. This can be an advantage if you are on vacation but need to be on call for business related activities. For example, you have a file you missed to endorse to a certain employee. VoIP can let you talk to this person and share that file at the same. What is more interesting is that text files are not the only types of documents you can share using VoIP. You can also send rich media files such as videos and audio. You can even attach a voice message using your email!

When you choose VoIP, you improve inter-personnel communication. Since people now are discovering the advantages of using the Internet when placing orders or building business contacts, you too can benefit by making yourself easily reachable with the use of VoIP and other Unified Communication technologies.

Personal Telepresence – Software Solution Comparison

Telepresence on your desk is a great enhancement to the benefits of video collaboration. It enables you to join meetings ad-hoc and (at least for me) replaced the need for doing a phone call. Even if hardware based endpoints are not available there are software solutions available for personal telepresence.

Throughout 2012 I have been using a hardware-based endpoint for quick communication via video and since January 2013 I switched to a software-based solution. I tried out a few and wanted to share the comparison with you.

In the personal telepresence solution comparison below, I listed several options on personal telepresence software clients or web conferencing solutions with video conferencing functions. You will also find links to each solution further down, in case you would like to get more details on the products.

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The Telepresence24.com comparison for software-based personal telepresence solution – Updated 22.4.13 – Click to enlarge

My requirements

In the comparison we considered most features and functions but to keep it short and sweet, we published only the most popular and relevant ones. For myself I have a strong focus on security and encryption as well as the ability to call all other H.323 based endpoints and infrastructure devices. With the Videoconference24 client for example I am able to call any box no matter if it is from Huawei, LifeSize, Cisco, Radvision / Avaya, Polycom or similar manufacturers. As long a software-client supports standard SIP or H.323 calling those is also possible – you get the idea: I want to reach them all and I want my line secure even through public internet!

Beside that I enjoy the ability to invite for multipoint video conferences without reserving resources on a separate MCU. In most cases this would cost money yet again and like this I can completely cut both the invest in MCUs as well as starting a video call for right now, without booking nor calling anyone to prepare my conference. Of course video conferencing managed services do make sense in many occasions but just for a sudden meeting I don’t need someone on top of things.

Participants of comparison:

There are more solutions than that available and if you would like to add the solution you have good experiences in please feel welcome to let us know in the comment section below. As usually I am more than happy to update the comparison in collaboration with you.

Summary

I am now using the Videoconference24 solution provided by Global Media Services and don’t have a broken heart when I think back to my hardware-based endpoint from last year. Just one thing I would like to add is that when you are saving big-time money going to software-based solutions: Get high-end peripherals for it! You don’t want to be the VGA person in a HD call because you are using the old webcam back from the days. Recommended gear (in my books) comes from makers such as Logitech and Jabra.

What are you using? And … are you happy with it? I want to know your opinion!

Guest Blogging

Since the launch of this blog we received requests from bloggers in- and outside of the industry. We greatly appreciate the opinion of many as we are a highly independent blog and enjoy all contributions.

To all those who are interested in getting their opinion published: Don’t hold back, reach out to us right away and be seen by our readers from all over the industry.

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I am looking forward to hear from you!

How your Company can save Money by setting up Home Offices

Home-Office – Flexibility and Cost-Savings

In the last years flexible working time and virtual collaboration became more and more popular and relevant in many companies. An important aspect here is the “home office”. Especially for modern people the home office has been a tempting feature and often settles a decision on what company they should work for. Beside the high amount of free working procedures, there is also a financial aspect to working from home for employees. This could be for instance saving the costs for commuting to the office and back every day.

But what is the organisation’s opinion on home offices?

There are often concerns that the flexible environment might lead to the loss of control for the organisation. Also a potential problem would be that the productivity and the team work would not be optimal being apart from each other. On the other side the organisation could save a lot of costs for office space, office equipment and furniture as well as the charges that are spent on incidental expenses would not be required. That means using home offices your organisation could quickly save several hundred dollars per employee every month. But the most important subject next to leading and managing a virtual team is to provide the right technical infrastructure and collaboration solutions to the employees.

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The key for achieving this is Unified Communications. With the aid of tailor-made tools the employees are provided with a complete range of tools to communicate and collaborate. With the “Presence” function everyone in the team is enabled to understand the current status of a team member. This will point out whether a colleague is “Available” and can be contacted or if they are “In a meeting”, “Busy” or even “On leave”. In a glimpse you will be able to understand the overall status of your team and possibly even other teams. So you know if it makes sense to call your team member or if you should better drop an instant message or email to get a fast response.

New ways of Communication

In order to work efficiently together in a virtual team that is physically separated modern ways of communication can enable an almost immersive experience of team working. For instance you could start an instant message session with one team member or a group of users, or quickly turn the chat session into a video conference with the possibility to share content on your screen among the video conference participants. You can quickly send an email with either formal content or just a quick update of the latest file that has been worked on. It goes without mentioning that of course you can just make a classic phone call as well.

Did we make you curious?

If you are considering the implementation of home offices for your employees you should capture the expectations of team during the project to make sure you are aware of all the requirements. After that is done you can take this information into the technical planning and design of a home office solution in your organisation. Every organisation and even each department within the organisation might have different requirements to be able to work from home. Missing these requirements out did often lead to such an initiative not working out in the end in some cases. The big advantage of Unified Communication solutions is however to have lower total cost of ownership and to receive a well structured support model for service providers and manufacturing companies.

Summary

With good planning and analysis of requirements, home offices can be a great benefit for employees as well as for the organisation itself  and might put you one step ahead of your competition.