Tag Archives: event

Who’s gonna be at the ISE 2014 – Integrated Systems Europe

ISE Logo

ISE 2014 in Amsterdam RAI

It is that time of the year again and they come from all over the place. Manufacturers, installers, solution architects and everyone interested in Audio Visual and electronic system technology. And they all seek to get the latest news on their own hot topics.

So from the 4th through to the 6th of February will be this years ISE fair in Amsterdam. Ever since 2004 a great annual event to meet old partners and make new acquaintances alike throughout the Audio Visual business. If you seek to:

  • See the latest developments in technology
  • Trial new products
  • Network and mingle with people like you
  • Spot new break-through companies or solutions
  • Drink a coffee at every booth and corner

… then this is for you.

Who is going to be at the ISE 2014?

To name only a few of the exhibitors please find our quick list below:

Get the total overview of the 952 exhibitors at the official ISE 2014 homepage.

I wish all of you, who are going a lot of fun there and make sure you drop us your comments below. If you cannot be there, make sure to follow the ISE 2014 Social Channels on Twitter for updates live from the scene.


ISE in 60 Seconds (Footage of 2013)

[youtube=http://www.youtube.com/watch?v=wbZkbB8Djvs&w=575]

Top 5 Video Conference Self-Service Pointers

What you should take into account while introducing video conference self-services

The deployment of video conferencing booms in many companies. This way they can save costs and increase productivity. In earlier days video conferencing was reserved for top management but this has changed fundamentally. Today video conferences are used by all employees for their daily communication.

Today many companies own 500+ video conference rooms and 10thousands of desktop video conference users. The demand for professional video conferences is growing further and has been up to 30% a year.

The company’s structure used to be set up in a way to correspond to the needs of top management as a strictly controlled managed service. This strictly controlled managed services offers a high security standard for the company, however accounts for a big amount of the budget at the same time.

A remedy can be found in video conference self-services. The big advantage here is the high scalability and the reduced costs compared to the encompassing managed service. The video conference self-service should generally serve as an addition to the existing managed service structures.

Huawei, Telepresence, Immersive, Videokonferenz, Unified Communications, Echtzeitkommunikation, Telekommunikation, Self Service, Videokonferenz Self Service,

Photo: Interop Events

Anyone thinking about implementing a video conference self-service should take note of the following five points:

1. User expectations

In case you use a high quality managed service already, it will not be an option to not use this service in the future. It is important to manage the user expectations and clearly state for which purposes the self-service is intended. A self-service should predominantly be accessible for all employees. The managed service still makes sense for important meetings of the top management, etc. It can be helpful to communicate the costs of the managed service transparently to the users – a measure which might change their mind rather quickly.

2. Video conference infrastructure

Be aware that existing video conference infrastructure often is not tailored to the needs of the video conference self-service. Ordinary video conference infrastructures only enable low scalability, which means that video conference ports are not unlimited. It might make sense to use a software based video conference structure. These allow for high scalability and low operation costs. Initially it might make sense to use a cloud video conference service.

3. Planning business as usual

Video conference self-service does not mean that normal business can be compromised and the solution automatically works – to the contrary! For high user satisfaction the video conference infrastructure has to be stable, questions of users have to be answered timely and competent and the administration of accounts and virtual video conference rooms has to be managed.

4. Offer trainings

If you offer a video conference self-service, you also have to educate the users in a way that they are able to use the service right. Training is important. That can be seminars, booklets, eLearning training videos and intranet pages.

5. Manage growth

The introduction of a video conference self-service can lead to an enormous demand. Some companies measured the double demand within a year. Pay attention to the impact on your network and on your video conference infrastructure as well as on the daily business. The budget planning should grow too, because financial resources are especially scarce during the year.

I hope these are some good pointers for all our readers considering to look into add a self-service to their portfolio. If you have made any experiences yet around this or just want to share your thoughts, please feel invited to do so in the comments box below. Many thanks!

What is “the Cloud”? And what is it not?

cloud-sky-photography-city-scape-sun-flare-skyline-blue-summer-light-cloudy

Clouds on summer sky (Photo: fastjel)

The Cloud – One of the hottest buzzwords and most abused in describing products or services recently. In this article I would like to mix facts with personal experiences I made, in order to assist everyone, who would like to find out what the cloud is and does and the things that is does not do (hence the title). Cloud has been buzzing around for a while now but when I witnessed both my parents talking about “the cloud” and how they use it in private I understood that this technology has arrived in mainstream and it is here for good.

Cloud??

So what is the cloud in few words? The cloud, or cloud computing is a technology design to enable users working with solutions independent from device, location and network. Of course there are specialisations with a larger or smaller focus on one or two subjects but in general this is it.

Origin of the Term

There are many theories on the origin of the term, yet there is no proven story. Feel free to check some good options on the Wikipedia article for cloud computing. My theory is that it developed from the use of cloud clip-arts and stencils in technical drawings or presentations, created to visualise a network setup. I am sure that even before the term became a buzzword, most of you have seen presentations with little black boxes, switches and routers in and around a large cloud to set a virtual border between realms.

Is the Cloud something new?

I am afraid it is not. The ideas and designs for such concepts have already been around since the 1950s but like with many breakthroughs in the user world, it required certain cultural and technological thresholds to be reached before the adoption could take place on wide-scale.

What is the Cloud?

  • Agility – The cloud is agile and therefore allows users to upscale or downscale their service based on business demand. Further the actual hardware, used to host a virtual machine, can be re-purposed if necessary. This is however not a cloud-only benefit, please read further down on infrastructure virtualisation.
  • Availability – Services have the technological possibility of being available independent from devices, network and location. This is of course relative to the design of each service along with its purpose but technically this is no limitation. For instance you can use cloud video conferencing services to join any enterprise-grade video conference call from your smartphone, notebook, office workstation, tablet or even from a private computer at your home or maybe somewhere else. Of course your conference partner needs to have their own environment set up to accept connections from outside in general. Cloud technology is not a wall-breaker and cannot bypass security of an organisation, if they don’t allow such connections by policy.
  • Business Continuity – Cloud services are set up with redundancy and failover automation in place. So that even if single devices would fail, users would not notice and can proceed using the service. Such reliability would traditionally cost a lot of money when investing in owned or dedicated infrastructure black-boxes.
cloud, device, demonstration, windows 8, microsoft, surface, asus, tablet, lady, gala, outfit, promo, event, PR

Asus product presentation event of cloud-enabled tablet device with Windows 8 (Photo: Tecdencias)

What is the Cloud NOT?

  • Cloud = VirtualisationVirtualisation of infrastructure is a great way of deploying new solutions and upgrading your environment. But if you do this within your WAN this does not automatically mean you are using the “cloud”. You are just virtualising your infrastructure. Fair and square.
  • “No more hardware” – Well that’s a lie. Using software solutions or virtual infrastructure there will still always be servers and databases that require a physical body. Only the deployment and usage is changed but there will always be hardware. You might not own the hardware and you will most likely never see or touch it but it’s there, somewhere in a physical data centre.
  • Grid computing – No, grid computing is not the same as cloud computing in my opinion. Even though, it might be its scientific opposite. Where grid computing allows many computing units to work on a common target (e.g. movie rendering in render farms or Bitcoin mining), cloud computing allows a single user to utilise just any infrastructure in the pool offered by the cloud service provider to achieve their objective.
  • “Private Cloud” needs to be on-premises – No that’s not correct even though it seems to be a common assumption. A cloud service can be deployed dedicated for your organisation without anyone else having access to it, but the location of the physical hardware is irrelevant in order to provide that. In most cases the service provider will utilise hardware that is physically near to the user base in order to avoid performance issues that could occur on long “open internet” routes.

Challenges of Cloud Technology

  • Security – Any cloud service can be set up in secure manner if the solution and the environment of the clients allow it.
  • Privacy – Yes, privacy is a hot topic nowadays. But actually, it always were even in pre-internet age. Privacy is nothing impossible even in the cloud, even in the internet if you choose the right service provider. And if you are looking for good providers but affordability is a concern, make sure that your selected partner has a few good reference clients to show-case to you.
  • Compliance – When you are in phase 2 of the provider selection, bring in the techies of your organisation to make sure all offered functions and features are compliant to any active IT security policies that you need to consider.
  • Vendor Strategy – Cloud providers equal single vendor lock-in? Yes, it can be the case but if you want to avoid that, talk about this particular subject with your provider candidates. A few providers out there have established alliances and offer support to avoid any lock-ins.
  • Online works, offline it doesn’t – Depending on what your solution looks like make sure that your workforce  can use the solution when they are online and when they are offline. For instance when changing a file being on a flight, the data should update and synchronise itself in the cloud again when they are online. However there are some services which this does not apply to such as real-time communication (e.g. WebRTC, video conferencing, VoIP telephony, instant messaging).

Examples of Public Cloud Solutions

Summary

I hope this cleared some confusion around cloud terminology and technology. Further I hope it helped you through your process of picking a good service provider for your organisation if that was your objective. Further I would like to thank Simon Dudley of LifeSize and Phil Karcher of Forrester Research for hosting the webinar, which sparked the inspiration to write this article. LifeSize is often arranging interesting webinars and announces them on their social media platforms. Maybe I will see you on their next event – until then.

Have anything to add or feel I got the wrong picture? You are welcome to comment below and join the discussion. We at Telepresence24.com love your feedback!

Innovative Technologies for Investor Relations

The utilisation of innovative technologies in Investor Relations gains more and more weight. The global finance crisis led to uncertainties across financial markets. The reactions on incoming news and information from Investor Relation departments impacted the market heavily.

Jan Johansson, President, CEO, SCA, Svenska Cellulosa Aktiebolaget, Investor Relations, Camera, Display, IP Video Streaming, Solution, Annual General Meeting, AGM,

Jan Johansson (President & CEO of SCA) during an annual general meeting (Photo: SCA)

That is why it is now an important task for the management of such companies and their Investor Relations departments to re-gain trust. The target is to enable a target-driven direct communication to investors, analysts and other stakeholders without giving a wrong impression or deliver data that would lead to wrong assumptions. For this communication to happen, more and more organisations utilise innovative technologies. Such technologies are also known as “Unified Communications” tools and aid Investor Relations significantly with the efficient communication with a usually large number of recipients. On top of that many investors and analysts are scattered across the globe and therefore subject to time zone related difficulties.

Important technologies within the Unified Communication tool-set utilised in Investor Relations are:

Video Conference Services

Video conferencing services allow organisations to rapidly and easily get in contact with one or many investors or analysts. This way of communicating is becoming more and more attractive as the prices for video conference system deployments have significantly going down recently – becoming a much more affordable solution. Beyond the normal functionality of communicating with audio and video dimensions, high-end video conferencing technologies also allow sharing screens or other digital content into the video conference, such as Microsoft PowerPoint presentations or business plans in form of a Microsoft Excel spreadsheet for instance. Now one is able to present such files live without sending the data per mail prior to a meeting., which cuts a lot of issues like “having an out-dated file” at hand during the conference. Video conferencing not only is a great way of delivering high quality communication, but also can save a lot of costs and increases productivity of teams. While Investor Relations officials would be required to take a plane to fly to an appointment, now the very same person can save time and costs by arranging a video conference and getting the message across to many even on the same day.

Live Video Streaming via IP

Another way of delivering information from important events is the live video stream via internet or intranet. Like this an organisation can easily broadcast from an annual general meeting (AGM) and deliver a video feed in HD not only to on-site audience but also to remote investors and analysts. The video stream could be watched from Notebook, PC, Mac, Tablet or even from Smartphones. With Digital Signage the event could be embedded into information displays that could be deployed in meeting rooms or public areas. The possibility of facilitating IP Video Streaming do not always require an own infrastructure and staff for events that happen only once per year. They can be also booked as a service and the streaming solution will be provided by specialists at scalable costs. If an organisation however runs events at a high frequency or requires video transmission for other reasons, they can invest in own infrastructure and managed services to look after their infrastructure. This would enable an organisation to flexibly utilise video streaming solutions and would save costs on long-term outlook.

Video-on-Demand Platforms

QSC AG, Quality Service Communications, Annual General Meeting, AGM, IP Video Streaming, Analyst

Analyst focused on watching an annual general meeting (Photo: QSC AG)

A Video-on-Demand solution serves archiving purposes and enables the playback of any previously recorded videos, video conferences or events in case someone could not attend the live video stream. You could for example provide access to shareholders, who would usually not be able to see the live broadcast due to being in another time zone. This kind of solutions is also known as “Corporate YouTube” using the role of YouTube as “mother” of all Video-on-Demand platforms. Also for Video-on-Demand solutions organisations can choose between solutions managed and hosted for them or deploy them in their own infrastructure and have it supported by managed services to ensure a maximum availability to the users.

Summary

In summary we can see that innovative technologies such as Unified Communication tools are utilised in Investor Relations and being a great value-add to the communication and delivery of information towards stakeholders of internal and external nature. A business case is relatively quick assembled, since the technologies increase quality in communication and also steadily decrease costs that would normally be spent on travel and hotels. Also the technologies can greatly increase productivity of teams even if they are not in the same place.

China Taking Video Conferencing One Step Further: TeleEducation from Space

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Photo: CMSE

We often hear about the use of video conferencing for professional communication and as a modern way to work together. So much sometimes, that we forget how large the potential is even beyond that. For instance it can be used for TeleEducation (a type of Telepresence).

What is TeleEducation?

TeleEducation usually replicates a guided way of learning wherein a presenter, expert or teacher speaks to the “class” from a remote location with the use of unified communication technologies such as video conferencing, often with additional content channel for demonstration and data presentation. LifeSize, for instance, is organising great virtual field trips for classes to be connected directly into museums, where their guide can teach them in a way that is exciting for both presenting party and participants.

Teachers from Outer-Space

China is taking this approach one step higher – above stratosphere to be exact. Yesterday we received word that Wang Yaping, in her capacity as  Taikonaut, has facilitated such an TeleEducation event from the space station Tiangong-1 together with her team. The space video conference was set up with an auditorium in Beijing, hosting more than 300 students. The three Taikonauts demonstrated the effect of zero gravity and weightlessness to physics and answered questions from the students live.

Wang Yaping, TeleEducation, China, Space, Stage, Audience, Auditorium, Telepresence, unified Communications, Video Conference, Students,

Photo: CMSE

Mass-Audience

Another 60 million students followed the live video stream from their classrooms throughout the country. Now that’s a serious audience there! While this event was broadcasted on a state-owned CCTV technology, the next event like this might already be facilitated using IP video streaming solutions. If that was the case, the event could be natively recorded and stored on video-on-demand platforms to be seen by many generations of students to come.

Wang Yaping, Classroom, Broadcast, TeleEducation, eLearning, TeleLearning, China, Chinese, Space Station, Taikonaut, students, kids, chalkboard, young, pupil

Photo: AP

About the Station

The Tiangong-1 space station was launched September 2011 and mainly has experimental functions and holds three crew members . It is considered a large step towards a Chinese space laboratory, to be completed by about 2020. Tiangong-1 (Chinese: 天宫一号) literally means “Heavenly Palace 1” and is the first space station deployed by the Chinese space program. The module 1 has a planned lifespan of 2 years and is planned to be replaced by larger modules throughout the decade. The Telepresence24.com team wishes best success and hopes for many more TeleEducation events.


Astronauts give science lesson live from space (via ITN)

[youtube=http://www.youtube.com/watch?v=Po8q4rTRsOA&w=575]

How To Maintain Security With Teleworking

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Padlock (Photo credit: Moyan_Brenn)

Advances in mobile technologies and networking have made it possible for more people to work in the convenience of their homes or outside the office, also known as teleworking. We can work anywhere – client offices, hotels, cafés, beach resorts, etc. This has made virtual companies possible and has made tapping talent from far away possible.

While it is convenient to work from different places, the devices you use are also vulnerable to malware and viruses. These things can also infiltrate your company network and these criminals can steal your company data. Smartphones and tablets are very susceptible to threats as they can easily be stolen. Your company may experience a lot of problems if your employees’ devices get comprised. Tighten your security with these tips.

Protect devices

Your first line of defence against cyber criminals are firewalls, antivirus software and strong passwords. In an ideal world, you should be able to bring your devices anywhere, connect to the Internet and do your work. That is just not the case in the real world as free Internet and public connections are very high risk. You also can’t prevent your employees from opening their personal mail and browsing the Internet especially if they are using their own devices.

Train your employees to regularly update their protective software or better yet, turn on auto-updates in the settings. Install encryption software in your devices too so you can prevent unauthorized people from accessing your data. You should also install a remote-wipe program in case the device gets stolen.

Use cloud applications

Cloud application providers have invested in robust security systems to keep your data protected. If you can’t invest in security software, use cloud applications instead. This is an affordable option for small businesses. If you need more specialized tasks, you can get them starting at $5. That’s not a bad investment especially if you can get peace of mind knowing that your data is safe. Remember to use strong passwords for your accounts.

Secure the company network

Your employees should be able to securely connect to your corporate network. The traditional system used is a Virtual Private Network or VPN that encrypts the employee’s internet traffic. It also has tools to make sure that remote computers have security patches. It can also monitor a machine for potential infections. There are different providers for this kind of security and you can surely get one that fits your budget.

Remote working gives both employees and the company a lot of benefits. The key is to be able to provide a secure working environment wherever your employees are.

Good Collaboration through Knowledge Management

The other side of the coin of organisational growth and how to fight it with Knowledge Management.

In order to work well with each other and collaborate, it is not only important to utilise appropriate collaboration technology. A good starting point is to understand each other and knowing what others are doing as well as what one can expect from their services.

In rapidly growing organisations, it can happen that people who previously worked very close with each other are more and more separated over time. Maybe not even in a physical way, but people are getting more and more skilled in their particularly focused task and might be even joining different teams permanently.

Markus Mattern, Global Media Services, GMS, GmbH, Eschborn, D13, Workshop, Logo, Presentation, Training, Knowledge Management, Teacher, Presenter, Projection, Projector, Screen, PowerPoint, Microsoft, Huge, Big, bright, white, background, black, furniture, office, design, modern, meeting, room, meeting room, video conference, telepresence, events, management, event management, video conference bridging, bridge, operator, Cisco, MCU, VCS, Expressway, Dialplan, dial, plan, E.164, Alias, technical, information, operational details, managed services, VaaS, videoconferencing, broadcast, cueing, bridging, senior, vip, enterprise

Markus Mattern, holding a presentation around high-level video conference bridging.

This is a natural side-effect of organisational growth and there are a few things that can be done to prevent this from becoming a negative influence to the service quality. One thing that could be done is to increase the focus on Knowledge Management. Turning tacit knowledge into “common sense” can make a huge different when working with clients, other companies or even within the same organisation.

As GMS is not excluded from such effects we have developed a way of sharing knowledge and providing insight into each team’s work. That is why Markus Mattern, in his capacity as one of our Senior VIP Video Conference Bridge Operators, has taken great effort into preparing a presentation around technological and operational details around his and the team’s work.

Initially this was planned as a single workshop for the few of the company who might be interested in learning a bit more about other teams. However we received so much positive feedback about people who wanted to join that we actually had to make several workshops and even include the weekends.

The Workshop

The content of the presentation was prepared in a very appealing and visual way, so everyone in the audience could understand both the operational procedures and requirements of the video bridging service as well as the technical introduction on the video conferencing infrastructure no matter what their background was.

In this workshop we used Cisco TelePresence infrastructure devices as examples and described the function of a Multipoint Control Unit (MCU) and all it can do as well, as all the things even a good video conference bridge operator cannot do. We do this because we believe that even within the same company it is absolutely key to have clear expectations of what can be done and to know the things that cannot be done.

Markus explained what the Video Communication Servers (VCS) are there for and how they are utilised to traversal through corporate firewalls in an audit complaint way. This is very important for enterprises with a very tight network policy on the traversal between intranet and internet. But it shows that if the firewall traversal is well planned, configured and managed a lot of costs on ISDN (or all in best case) can be saved.

After all sessions have finished we received quite good feedback from everyone and are looking forward to the next workshop maybe from a different department then.

Thank you, Markus!