Tag Archives: Experts

5 Things You Should Not Forget When Inviting To A Meeting

Today I would like to show you 5 things to consider when inviting others to a local meeting or video conference. These methods have developed throughout years of hosting and participating in meetings all over the world and I hope they will be of value to you. So without further ado don’t forget the coffee and … enjoy!

1 – Identify Participants

Meetings can be a nice way of bringing relevant people together on a table (or virtual table) to analyse the status quo and decide for the best way forward towards a common goal. However a meeting host, who is to send out the meeting invites, has to consider carefully who should participate and who does not add value. That might sound harsh but the reality is that even people often forget it, every person’s time costs money. Maybe they are not charged for it but at some point the time they were involved in this meeting could also have been used differently. That is especially a critical factor if meetings happen with more than just one organisation involved.

Mobile Unified Communications: The Solution to Enterprise Success

Business people shaking hands, unified communications, mobile, success

Photo by Victor1558 via Flickr

In the communications industry, smartphones have evolved into an invaluable device that blurs the line between business and personal processes. Many of the features necessary on these gadgets elevated the status of these devices from merely a trend to an inexpensive ubiquity. With SMS functions, e-mail connectivity, internet browsing, and voice over the internet protocol applications; smart handsets are now key examples of how mobile unified communications translate to a more successful enterprise.

Unified Communications in the Mobile Age

The concept is no longer an innovation or a ground-breaking thought. A 2011 research by Information Week stated that almost 36% of enterprises have been implementing unified communication systems. Back then, almost one in five business technology experts said that deployments of unified communication strategies are under-way. O2 conducted a similar study this year, which showed that 88% of senior IT leaders said that a consolidation of their data, voice, and mobile networks will occur in the next two years. Unified communication is the perfect contingency plan.

Stock-photo-hand-arm-fingers-icons-social

Photo by Saad Faruque via Flickr

There seems to be one reason why so many deem this enterprise concept as a standard. As  ‘smart’ technologies grew in number, innovations related to the communication realm are both inevitable and optimal. The industry enjoys the continually improving technology of VoIP and live video, which equates to web conferencing being the norm on many enterprises. Instant messaging and social networking has largely affected the business way of thinking.

Unified messaging is a concept that allows a single space to become the gate to many different communication portals. All of these technologies are made simple, portable, and hassle-free mobile technologies – smartphones, tablets, and everything in between.

Vital Role in a Business’s Success

Its aim is to address the many common errors committed through traditional business communication models. These communication problems often stem from misunderstandings, Chron said. More often than not, these misunderstandings come from the vagueness of language. Either way, digital unified communication strategies are employed to lessen the risk of these crucial flaws.

Business-Success-Friends-Goals-Mentor-Health-Lead-by-Example-Team-Work-Inspire-Teach-Vision-Motivate-Chart-Mindmap

Photo by ffaalumni via Flickr

A well-planned strategy, zeroing on the mobile platform, can prove to be beneficial to many enterprises through the following advantages:

  •  Maximize productivity – It allows a better exchange between managers and workers, minimizing time wasted through unnecessary back and forth e-mails or calls. Working at home is now a possibility that is open to most desk jobs that previously required office spaces and devices.
  • Minimize costs – It is admittedly not the least expensive resource out there, but it is definitely a guaranteed investment that pays off over time. Also, the initial cost may be reduced depending on the current tech and communication infrastructure of the company and thus, can be modified for cheaper solutions. Additionally, the cost of travel can be minimized (or even totally eliminated) through many features of UC. 

Social Media and Unified Communication

screen-virtual-keyboard-ipad-photos-social-media-network-groups-profile-search-online-videos-connection-friends-community-account-message-finger-tap-pointing

Photo by SalFalko via Flickr

Social media has undergone many advances in its field that is largely due to unified communications. For example, the increase in popularity of social networking site LinkedIn tells us that there is more to social media than ‘liking pages’ and ‘becoming a fan’. This interestingly blurring of professional and personal realms is credited to UC concepts such as network cultivation through contacts. Mark Straton, senior VP of Marketing, Voice and App Solutions of Siemens Enterprise Communications Group, echoed this sentiment. “Social media tools have rapidly moved from being the preferred communication method of millennials,” Straton said.

The main goal of UC is to reduce what is called communication latency. Thus it’s touted better than the multitude of avenues by which we communicate as people, workers, or businesses. This has been adapted extremely well in the most recent phases of social media through sharing of Tweets and automatic posting on Facebook’s wall from many other places like Flickr, Instagram or Ask.Fm.

Summary

It is no surprise that the enterprise unified communication market is rising. In this age of mobile usage, businesses acknowledge the necessity of an equally mobile enterprise to increase yield without much wasting of resources.

Are you being served?

Mike Horsley, CTO at VQ, throws some light on the self-service video trend among enterprise video conferencing users 

Our customers – among which are some of the largest enterprise users of video conferencing in the world – have traditionally been highly advanced users of the technology. They often approached us because the video service delivery solutions supplied as part of the manufacturers’ toolsets didn’t fully meet their needs.

These early adopters and visionaries knew what they really wanted in terms of management and reporting and we basically listened and built it, allowing us to exactly deliver the services they envisioned. They used our solution to deliver video conferencing that worked well and their users liked; adoption and usage-levels grew as a consequence.

Several generations of refinements later, we’re at the stage where users trust video and want more; the problem now is one of success. Delivering an exclusively managed service to a large user-base is not economically viable in the long term and the challenge is to enable that user-base to take control and serve themselves, whenever and wherever they need video – this is where a growing number of our bigger customers are heading.

Mike Horsley VQ Chief Technology Officer

Mike Horsley, CTO at VQ Communications

Several key pieces of the jigsaw have dropped into place in recent years that now enable self-service. One of these pieces is Microsoft Lync. Users like its simplicity and the fact that it looks and feels like they expect (click-to-call is a great example of this); the barriers to using it are suitably low, which encourages mass-adoption. Another part of the jigsaw is the infrastructure needed to host enterprise video and allow previously incompatible technologies – whether voice, audio or video – to work together. New entrants to this side of the market, and one I really like in this respect is Acano, solve the problems of making the slightly proprietary Lync work with traditional video equipment. This has been possible before but only just, and not without a great deal of hoops to jump through. Where Acano is different is that it makes the ‘joining the dots’ component of the problem significantly easier. For example, the Acano MCU automatically handles many of the differences between the various flavours of Lync – it just works. Acano also solves many of the scaling issues with traditional video conferencing MCUs, which have limited capacity and therefore the complexity of video conferencing was traditionally compounded by requiring lots of boxes. With the Acano MCUs, a single server can host many hundreds – if not thousands – of calls. So, essentially, anything can call anything and it scales like you wouldn’t believe. Technology like this makes huge self-service deployments viable for the first time.

Many customers are now exploring platforms that can deliver a traditional managed service but also allow them to introduce self-service. Managed video services will probably stay about where they are in use-level terms, but we are seeing a transition to planning and deployment of self-service systems; this is where we see the most future growth. Consider the voice conferencing model (people give out numbers and the participants dial-in to join the call). This is the model self-service video is moving to; users understand it and are already using it for conference calls.

To enterprises considering self-service I would highlight several factors that influence success and are worth considering. Firstly, video conferencing is inherently complex, whether managed- or self-service. It pushes your network harder than normal data and it will find all of the network issues you were blissfully ignorant to before. Technology solutions and partners will help make this easier but it is never truly easy (and don’t trust anyone who says it is). If you don’t have any experience, go to the experts first: video conferencing managed service providers. They have been through the pain before and having them on board will increase your chances of launching a service that works and meets your users’ expectations.

Not only is it not easy, it is also not a ‘quick fix’. Cutting corners predictably results in poor experience, low adoption and therefore higher overall costs due to low return on investment. Do it right and work with experts.

High levels of adoption massively reduce the cost-per-call-per-minute to the business so remember, just as with managed-service video, it is good user experience first and foremost that drives adoption. When developing a self-service solution, the focus must always be on guaranteeing reliability, usability and convenience.

Stay informed

Follow VQ on Twitter: @VQComms

What You Need To Know About Telecommuting

telecommuting, train, notebook, thumbdrive, coffee, business

Working on the train (Photo by rxb)

It was found in a recent study that around 20% of employees around the world spend a part of their work week doing their jobs from home.

Seven percent of these are those who work from home every day. Telecommuting, remote work or telework is an arrangement wherein the employees do not come in their office (or commute, hence the term) or to a central place of work.

Some work from at home while others work from coffee shops or other locations. This type of arrangement is becoming widely used among different companies all over the world although their views and standards of these countries are far from the same.

 Potential benefits of Telecommuting

For starters, it can actually save the company millions of dollars. It has a significant impact on a company’s overhead expenses, at the same time helps employees save money but cutting on a commute or gas costs.  Similarly, less commuters and less car users also reduce traffic congestion, road accidents and pollutants.

The flexibility of time has also helped many employees balance their life better between work and the home. Studies have shown that an employee’s productivity increases in a telecommuting arrangement. It was even found that around 75% of business or organization owners notice happier employees. This may be credited to the fact that some employees get more stressed as they are in their workplaces.

Telecommuting has also been found to possibly help keep 83% more talented women in the workplace instead of leaving in order to stay at home.

e-commerce, telecommuting, handshake, business, remote, teleworking, icon, suit, notebook, hands, facing, matrix, green background

Virtual Presence Handshake (Photo by ganderssen1)

Technology has made it easy for companies and their employees to stay in touch even when they do not physically see each other in the office.  For example, with a stable Internet connection, employees can still be part of conferences via some web conferencing software or phone systems. Many companies have also developed their products, like the RingCentral virtual PBX, to accommodate the growing number of companies that have telecommuters. Employees are also able to access the company’s network, and send e-mails and reports via the Internet.

But as many benefits as it has, telecommuting has also raised some drawbacks and concerns as well.

 What’s stopping them?

Perhaps one of the biggest concerns of employers is “losing control” over their employees who choose to work from at home. Experts say that telecommuting only works when employers hold their people responsible for the work they are doing from at home or outside the office.

At first, productivity rate was seen to drop, most probably because those concerned are still adjusting to the “new work regimen.” In the long term, however, surveys have found that the productivity of teleworkers will climb eventually.

Another concern is that in telework arrangements, employees need to work harder to maintain good relationships with their co-workers. Not seeing them every day may cause certain conflicts to arise and some telecommuters even feel a sense of disconnection from their office.

Security is also another issue that has been raised with regards telecommuting. It was found that many telecommuters do not use their company’s data backup system that may put a lot of sensitive information at risk. Information technology issues have also been raised as one of the main problems of working from a location outside the office.

Telecommuting, in some cases, may also negatively affect a person’s career. In a recent survey it was found that people who telework are less likely to get promoted because executives cannot promote people into leadership roles if they haven’t been consistently seen and monitored.

There indeed is a lot of improvement needed for those who allow telecommuting in their offices. But one thing is certain. By giving a lot of support to their employees, businesses will definitely benefit from their being more productive, happier and healthier, regardless of where they choose to work.


What do you think about those potential risks? Have you remediated them or banned telecommuting like Marissa Mayer, CEO of Yahoo? I am looking forward to hear you opinion around this.

How to become a Videoconferencing Expert

I will start this article by answering what exactly is an expert – to me it’s a person who is really really good at something. Simple as that. This post is only about my thoughts on what it takes for a person to become such, not how he uses his expertise.

hello my name is, sticker, expert, generator, meme

There is more to becoming an expert than this.

I agree with the assumption that all humans are born as “tabula rasa” (lat. blank state), meaning all their knowledge comes from learning, experience and perception, but with genetics playing significant role in the process. Unfortunately, not all people take advantage of the amazing opportunities that lie ahead of them in becoming really good in something they love doing, often due to fear of failure. But failure is not something to be feared of, on the contrary, as Thomas Edison said:

“I have not failed, I’ve just found 10,000 ways that won’t work.”

Every person can be good at anything, good in so many things at the same time. But becoming really good at anything isn’t just a walk in the park. It takes discipline, focus and more importantly a strong will to make it happen.

So how does one become expert at anything? Well, I believe the formula is pretty much the same for any skill you choose. Since this is a Unified Communications blog and it happens to be the field that I’m currently working in, I’m going to point out what I consider to be important in becoming a Videoconferencing Expert.

Videoconferencing Education

I believe education is the first step in becoming good at something. Once you identify your objective and set your goals, you have to start preparing for reaching that goal, show genuine interest in learning all the bits and pieces that are related to what you really want to do, in this case Video Conferencing. I’m talking about harvesting knowledge you can use from every source you can get your hands on: specialized courses , forums, blogs, whitepapers, industry reports, product guides…

When it comes to official training, major industry leaders like Cisco and Polycom are already offering specialized training programs for anyone interested in becoming engineering or sales expert in Videoconferencing / Unified Communications and these certifications are usually valid for 2-3 years in order to keep up with the latest trends in the industry.

Cisco recently added two new programs to their certification portfolio focusing on Video, which already included the Cisco TelePresence Solutions Specialist and Cisco Rich Media Communications Specialist:

cisco, ccna, cisco, certified, network, specialist, associate, unified communications, videoconferencing

CCNA Logo by Cisco

  • CCNA Video establishes an individual’s ability to deploy video endpoints, set up new users, and operate networked voice and video solutions for job duties that include configuring voice and video single-screen endpoint devices, supporting telephony and video applications, and troubleshooting. The certification also validates a candidate’s knowledge of the architecture, components, functionalities and features of Cisco Unified Communications Manager solutions.
  • Cisco Video Network Specialist establishes and enhances key skills including the ability to configure video single-screen endpoints, set up new user accounts, support video applications and troubleshoot networked video solutions.
polycom, logo, large, png, alpha, channel, transparency, videoconferencing, unified communications

Polycom Logo

Polycom is offering the Polycom Certified Videoconferencing Engineer – a program that confirms the successful candidate has the necessary knowledge to perform implementation, configuration and troubleshooting operations for small to medium-sized environments on the Polycom RealPresence Platform including. In addition, the PCVE exam will validate the individual’s knowledge of networking models, standards and protocols relevant to videoconferencing.

Plenty of free training material is also available on the Internet. Personally, I liked the old Tandberg Certified Expert Partner (TCPE) program, simple and straight to the point, it’s perfect to gain the necessary technical knowledge when it comes to Video Communication.

Forums such as the VTCtalk and the Cisco Support Community are a great place for promoting and  sharing knowledge and engage other experts in constructive conversations about topics of the Videoconferencing / Unified Communications industry. There are also great groups on videoconferencing business and technology available on LinkedIn for anyone to join and listen or contribute.

Working Experience

It has been said many times before – no amount of theoretical knowledge compares to a real world experience, no matter what field are you part of. If you’re just starting in the industry, try an entry-level position and work your way from the bottom up. There are also companies who first offer training to their personnel for couple of months, and then make hiring decision, this is another good way of getting practical work experience.

And once you get there, try to learn as much as possible, try to learn everything you can about the topic, focus on becoming better and better until you become “so good they can’t ignore you”.

The constant hunger for knowledge is what separates experts from…well, everyone else. The beauty when working with technology is that it changes constantly, there is always something new to digest. Personally, I don’t understand how some people are pretty content with doing the same thing day by day. There is much more you can do, if you want to. The internet is there, the books are written and there are heaps of people to talk to, who are more than happy to engage in discussions – so jump right into it and become an expert!

I am going to end this post with two quotes from people who were really good at something and accomplished a lot:

“Action is the foundational key to all success.” – Pablo Picasso

“An investment in knowledge pays the best interest.” – Benjamin Franklin

Innovative Technologies for Investor Relations

The utilisation of innovative technologies in Investor Relations gains more and more weight. The global finance crisis led to uncertainties across financial markets. The reactions on incoming news and information from Investor Relation departments impacted the market heavily.

Jan Johansson, President, CEO, SCA, Svenska Cellulosa Aktiebolaget, Investor Relations, Camera, Display, IP Video Streaming, Solution, Annual General Meeting, AGM,

Jan Johansson (President & CEO of SCA) during an annual general meeting (Photo: SCA)

That is why it is now an important task for the management of such companies and their Investor Relations departments to re-gain trust. The target is to enable a target-driven direct communication to investors, analysts and other stakeholders without giving a wrong impression or deliver data that would lead to wrong assumptions. For this communication to happen, more and more organisations utilise innovative technologies. Such technologies are also known as “Unified Communications” tools and aid Investor Relations significantly with the efficient communication with a usually large number of recipients. On top of that many investors and analysts are scattered across the globe and therefore subject to time zone related difficulties.

Important technologies within the Unified Communication tool-set utilised in Investor Relations are:

Video Conference Services

Video conferencing services allow organisations to rapidly and easily get in contact with one or many investors or analysts. This way of communicating is becoming more and more attractive as the prices for video conference system deployments have significantly going down recently – becoming a much more affordable solution. Beyond the normal functionality of communicating with audio and video dimensions, high-end video conferencing technologies also allow sharing screens or other digital content into the video conference, such as Microsoft PowerPoint presentations or business plans in form of a Microsoft Excel spreadsheet for instance. Now one is able to present such files live without sending the data per mail prior to a meeting., which cuts a lot of issues like “having an out-dated file” at hand during the conference. Video conferencing not only is a great way of delivering high quality communication, but also can save a lot of costs and increases productivity of teams. While Investor Relations officials would be required to take a plane to fly to an appointment, now the very same person can save time and costs by arranging a video conference and getting the message across to many even on the same day.

Live Video Streaming via IP

Another way of delivering information from important events is the live video stream via internet or intranet. Like this an organisation can easily broadcast from an annual general meeting (AGM) and deliver a video feed in HD not only to on-site audience but also to remote investors and analysts. The video stream could be watched from Notebook, PC, Mac, Tablet or even from Smartphones. With Digital Signage the event could be embedded into information displays that could be deployed in meeting rooms or public areas. The possibility of facilitating IP Video Streaming do not always require an own infrastructure and staff for events that happen only once per year. They can be also booked as a service and the streaming solution will be provided by specialists at scalable costs. If an organisation however runs events at a high frequency or requires video transmission for other reasons, they can invest in own infrastructure and managed services to look after their infrastructure. This would enable an organisation to flexibly utilise video streaming solutions and would save costs on long-term outlook.

Video-on-Demand Platforms

QSC AG, Quality Service Communications, Annual General Meeting, AGM, IP Video Streaming, Analyst

Analyst focused on watching an annual general meeting (Photo: QSC AG)

A Video-on-Demand solution serves archiving purposes and enables the playback of any previously recorded videos, video conferences or events in case someone could not attend the live video stream. You could for example provide access to shareholders, who would usually not be able to see the live broadcast due to being in another time zone. This kind of solutions is also known as “Corporate YouTube” using the role of YouTube as “mother” of all Video-on-Demand platforms. Also for Video-on-Demand solutions organisations can choose between solutions managed and hosted for them or deploy them in their own infrastructure and have it supported by managed services to ensure a maximum availability to the users.

Summary

In summary we can see that innovative technologies such as Unified Communication tools are utilised in Investor Relations and being a great value-add to the communication and delivery of information towards stakeholders of internal and external nature. A business case is relatively quick assembled, since the technologies increase quality in communication and also steadily decrease costs that would normally be spent on travel and hotels. Also the technologies can greatly increase productivity of teams even if they are not in the same place.

What is Telemedicine?

The term telemedicine is currently a big buzzword and has been written about by renowned press, such as the German Frankfurter Allgemeine Zeitung. The first use of telemedicine and hence the use of the term too dates back a couple of years ago though. Generally the term telemedicine describes an approach where the physician is physically separated from his patient while examining or diagnosing him.

Through substantial improvements of modern video conferences and steady enhancement of IP networks worldwide, telemedicine has become a lot more important again. Telemedicine has been further professionalized driven by big countries and regions with a comparably low population density. Telemedicine can be used to make decisions essential to human life faster and for first diagnoses. Experts can consulted at a cheap price. Pioneers in telemedicine are the USA, Australia or the Scandinavian countries.

Modern video conference systems are often used as technical platforms, since they already offer many important features for telemedicine. Among the most important features are an optimal HD video conference quality for point-to-point connections and video conferences with more participants as well as the possibility to exchange files, x-rays or blood levels via video conference (Desktop Sharing). Especially video conference services that can be operated with different devices offer a good solution for telemedicine. Physicians can communicate with the patient via video conference from the meeting room, while the patient himself sits at home in front of his PC. Furthermore a specialist could be consulted via iPad while using the Wireless connection of his hotel.

Telemedicine, Telehealth, Remote diagnosis, remote, working, teleworking, telecommuting, doctor, concept art, iphone, smartphone, japanese sun, telepresence, propaganda

Example of Telemedicine:
Concept Art of Sarah Kaiser

Easy usability of video conference solutions is essential. The target group often exceeds the 60 years and is not used to handling modern equipment. Simple installation and self-explanatory user interfaces are hence crucial aspects for the deployment of telemedicine. Video conference solutions with a relatively low bandwidth should be preferred, since many patients will not have broadband Internet connections.

Telemedicine is used more often in Germany as well. Possibilities to make use of it are manifold. Physicians draw on systems for exchanging information with international colleagues. Patients can be dialled in for precaution, diagnosis and after treatment via the telemedicine system. Live broadcasts from the surgery to a lecture hall of a university are possible.

Despite the many possibilities to use telemedicine it has not spread as widely yet. The reservations can be explained with lacking experiences and high initial costs. Physicians increasingly look for easy solutions that can be rented and only cause relatively small costs per month.

Video conference hardware providers and video conference service providers have to take these requirements into account. Only some service providers are able to offer first class telemedicine concepts at a moderate price level already today.

Due to rising quality and lower costs of telemedicine and video conference services, also physicians in Germany will see the advantages of technical advancements for their patients and themselves in this sector and eventually integrate these developments in their daily processes.

Video Conference Services for Banks of the Future

How Video Conference Services can create additional value for banks of the future.

The Banking Sector and the whole financial industry have been subject to considerable change within the last couple of years. The fast development of the Internet and the growing acceptance of Internet users for online banking, entail great chances as well as great risks. Deutsche Bank AG Co-CEO Jürgen Fitschen has expressed his concerns about possible competition from big Internet companies such as Google or Microsoft, who have detailed knowledge about their customers’ preferences, which they could use for financial services.

Also video conference services play an ever growing role in the banking sector and add positively to change and modernization of business processes. Especially investment banks make use of video conference services in order to globally exchange real time information about markets, shares, currencies and other relevant information.

Deutsche Bank AG, Deutsche Bank, Zentrale, HQ, Headquarter, Frankfurt, FFM, Frankfurt am Main, Deutschland, Germany, Hochhaus, Hochhäuser, Mainhatten, Skyscraper, Bank, Finance, Financial Institute, Mirror, Surface, Modern, Design, Architektur, Architecture, Germany, Building, Sky, Himmel, Blau, DB, Taunusanlage, 12, Video Conference

“Deutsche Bank Skyscrapers in Frankfurt, Germany” by Thomas Wolf (www.foto-tw.de)

Up to now video conference services have been used seldom in areas such as Private Wealth Management, although those could potentially have an important impact on changing banking products and offers. Many banks keep themselves busy with designing concepts for bank branches of the future, in which video conference services certainly will be one of the components.

If you take a closer look at the traditional banking concept for private customers throughout Germany (provident banks, cooperative banks, Deutsche Bank, Postbank, Commerzbank and many more) you will not find a lot of creative approaches for change: During normal office hours customers get detailed advice about accounts and construction loans, leaving almost no time for individual advice.

Video conference services could leave more design scope to banks, thus helping them to offer better, faster and more tailored advice to their customers.

Improving Internal Communication

Using modern video conference services enables banks to equally inform all employees at all locations about current developments at the financial market, political changes or new products of the bank and their business partners. A big advantage compared to ordinary media channels (e-mail, intranet, video streaming, etc.) is the personal contact, which allows for further inquiries and therewith promotes a higher level of knowledge. Furthermore participation numbers are transparent.

Remote Experts Advice via Video Conference

In many cases customers confront their bank advisers with very complicated questions. The worst case is that the adviser will give the customer bad advice or has to start a lengthy inquiry within the bank to get the necessary information from an internal expert. Either way is not very customer friendly. A smart solution here would be to patch in the expert via video conference. This concept could also save travel costs where experts are shattered across the whole country and it additionally could accelerate decision processes concerning sales and distribution deals.

Ladies. Business. Women, iPad, Apple, Fan, Banking, Bank, Consultation, Remote, Video Conference, Service, Services, dress, scarf, building, modern, location, bank, Germany, Advisory, Telepresence, Videoconference24, Woman, Young, Expert, Specialist, Distant, Communication, Telecommuting, Teleworking

This lady can talk to the right expert, thanks to video conferencing services.

Customer Advice via Video Conference

Modern video conference services can also be used to advice customers via video conference. Many video conference services permit taking part in a video conference via desktop PC, Mac or also with Tablet or Smartphone as mobile service. In the future bank advisers can effortlessly communicate with their customers via video conference. This still might sound like a vision to banks, but it should not be forgotten that the coming generation has been exposed to video conference services such as Skype since their early childhood and does not have any reservations against this communication medium. Banks certainly will have to look into this new consumer behaviour.

Consequently video conferences and modern video conference services have great potential for innovative financial services and banks. Putting technology to use in a smart way can be the decisive competitive edge for banks in creating an ideal environment for individual and superior advice also in the future.

Have you ever been using service like these or is your organisation having similar approaches? Let us know of your experiences and drop us an comment below!