Tag Archives: Germany

What is Telemedicine?

The term telemedicine is currently a big buzzword and has been written about by renowned press, such as the German Frankfurter Allgemeine Zeitung. The first use of telemedicine and hence the use of the term too dates back a couple of years ago though. Generally the term telemedicine describes an approach where the physician is physically separated from his patient while examining or diagnosing him.

Through substantial improvements of modern video conferences and steady enhancement of IP networks worldwide, telemedicine has become a lot more important again. Telemedicine has been further professionalized driven by big countries and regions with a comparably low population density. Telemedicine can be used to make decisions essential to human life faster and for first diagnoses. Experts can consulted at a cheap price. Pioneers in telemedicine are the USA, Australia or the Scandinavian countries.

Modern video conference systems are often used as technical platforms, since they already offer many important features for telemedicine. Among the most important features are an optimal HD video conference quality for point-to-point connections and video conferences with more participants as well as the possibility to exchange files, x-rays or blood levels via video conference (Desktop Sharing). Especially video conference services that can be operated with different devices offer a good solution for telemedicine. Physicians can communicate with the patient via video conference from the meeting room, while the patient himself sits at home in front of his PC. Furthermore a specialist could be consulted via iPad while using the Wireless connection of his hotel.

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Example of Telemedicine:
Concept Art of Sarah Kaiser

Easy usability of video conference solutions is essential. The target group often exceeds the 60 years and is not used to handling modern equipment. Simple installation and self-explanatory user interfaces are hence crucial aspects for the deployment of telemedicine. Video conference solutions with a relatively low bandwidth should be preferred, since many patients will not have broadband Internet connections.

Telemedicine is used more often in Germany as well. Possibilities to make use of it are manifold. Physicians draw on systems for exchanging information with international colleagues. Patients can be dialled in for precaution, diagnosis and after treatment via the telemedicine system. Live broadcasts from the surgery to a lecture hall of a university are possible.

Despite the many possibilities to use telemedicine it has not spread as widely yet. The reservations can be explained with lacking experiences and high initial costs. Physicians increasingly look for easy solutions that can be rented and only cause relatively small costs per month.

Video conference hardware providers and video conference service providers have to take these requirements into account. Only some service providers are able to offer first class telemedicine concepts at a moderate price level already today.

Due to rising quality and lower costs of telemedicine and video conference services, also physicians in Germany will see the advantages of technical advancements for their patients and themselves in this sector and eventually integrate these developments in their daily processes.

Video Conference Services for Banks of the Future

How Video Conference Services can create additional value for banks of the future.

The Banking Sector and the whole financial industry have been subject to considerable change within the last couple of years. The fast development of the Internet and the growing acceptance of Internet users for online banking, entail great chances as well as great risks. Deutsche Bank AG Co-CEO Jürgen Fitschen has expressed his concerns about possible competition from big Internet companies such as Google or Microsoft, who have detailed knowledge about their customers’ preferences, which they could use for financial services.

Also video conference services play an ever growing role in the banking sector and add positively to change and modernization of business processes. Especially investment banks make use of video conference services in order to globally exchange real time information about markets, shares, currencies and other relevant information.

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“Deutsche Bank Skyscrapers in Frankfurt, Germany” by Thomas Wolf (www.foto-tw.de)

Up to now video conference services have been used seldom in areas such as Private Wealth Management, although those could potentially have an important impact on changing banking products and offers. Many banks keep themselves busy with designing concepts for bank branches of the future, in which video conference services certainly will be one of the components.

If you take a closer look at the traditional banking concept for private customers throughout Germany (provident banks, cooperative banks, Deutsche Bank, Postbank, Commerzbank and many more) you will not find a lot of creative approaches for change: During normal office hours customers get detailed advice about accounts and construction loans, leaving almost no time for individual advice.

Video conference services could leave more design scope to banks, thus helping them to offer better, faster and more tailored advice to their customers.

Improving Internal Communication

Using modern video conference services enables banks to equally inform all employees at all locations about current developments at the financial market, political changes or new products of the bank and their business partners. A big advantage compared to ordinary media channels (e-mail, intranet, video streaming, etc.) is the personal contact, which allows for further inquiries and therewith promotes a higher level of knowledge. Furthermore participation numbers are transparent.

Remote Experts Advice via Video Conference

In many cases customers confront their bank advisers with very complicated questions. The worst case is that the adviser will give the customer bad advice or has to start a lengthy inquiry within the bank to get the necessary information from an internal expert. Either way is not very customer friendly. A smart solution here would be to patch in the expert via video conference. This concept could also save travel costs where experts are shattered across the whole country and it additionally could accelerate decision processes concerning sales and distribution deals.

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This lady can talk to the right expert, thanks to video conferencing services.

Customer Advice via Video Conference

Modern video conference services can also be used to advice customers via video conference. Many video conference services permit taking part in a video conference via desktop PC, Mac or also with Tablet or Smartphone as mobile service. In the future bank advisers can effortlessly communicate with their customers via video conference. This still might sound like a vision to banks, but it should not be forgotten that the coming generation has been exposed to video conference services such as Skype since their early childhood and does not have any reservations against this communication medium. Banks certainly will have to look into this new consumer behaviour.

Consequently video conferences and modern video conference services have great potential for innovative financial services and banks. Putting technology to use in a smart way can be the decisive competitive edge for banks in creating an ideal environment for individual and superior advice also in the future.

Have you ever been using service like these or is your organisation having similar approaches? Let us know of your experiences and drop us an comment below!

Deutsche Telekom discontinues VideoMeet

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Source: Wikipedia

The cloud video conferencing solution VideoMeet by Deutsche Telekom in corporation with Blue Jeans Network is now confirmed to be discontinued by end of the year. The decision was first published by the German  expert magazine “Telecom Handel” in an online article yesterday by Waltraud Ritzer.

What is VideoMeet?

The solution was designed to bring different types of video conferencing devices and software clients together with Blue Jeans cloud technology. The VideoMeet solution was first introduced in June 2011 and has seen strong marketing campaigns. In addition to the virtual MCU and the interop between systems of many different vendors, Blue Jeans technology was first to natively bridge Skype participants into professional video conferences. In 2012 more compatibility features were announces such as the integration into Microsoft Lync or using the service directly out of the Browser with WebRTC.

What’s next?

Starting from January current users can switch to a new model by Deutsche Telekom, which is yet to be announced, or get the service directly from Blue Jeans. Spokesperson Marion Kessing says that unlike the cloud solution VideoMeet, Immersive Telepresence and other video conferencing options of Deutsche Telekom will be extended.

Next to the user base this also hits redistribution partners as they will have to find an alternative cloud video conferencing solution for their clients and integrate it into their service portfolio before January. Seeing the increasing demand for cloud video conferencing a complete removal of the service is unlikely.

Cloud video conferencing alternatives?

Users and redistributors alike might now be interested in alternatives such as examples that can be found on our recent cloud video conferencing solution comparison. In addition to that of course like always we would love to hear your opinion and the experiences you have made.