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New SaaS Offer: The Lifesize Cloud

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Lifesize, a division of Logitech

The revamped and refashioned logo of Lifesize indicates its desire to rebrand itself in the video collaboration circuit and bring in new innovations and technologies to better suit the needs of organizations and businesses today. Having brought in HD video conferencing nearly a decade ago, an introduction that changed the face of business communication, Lifesize has reinvented its video conferencing technologies to suit today’s need for easy, flexible and economical collaboration to ensure effective and efficient transfer of data and information within and among organizations. With “cloud” playing a predominant role in video collaborations in recent times, Lifesize has come up with the new “Lifesize Cloud” to bring the benefits of cloud into video conferencing.

5 Business Ideas That Enable Working From Home

For the last couple of years, the internet has provided opportunities for people to work not only in the offices but also in their homes. This is through “working from home” business that is currently popular among many people in the world because of the numerous business ideas possible through it. So, what are examples of business ideas that enables people to work from home?

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Example of a home office setup (Photo: Kevin Shorter)

1. Working from Home – Freelance

Freelancing is one of the home based business idea that will enable you to work from home while providing services to the rest of the world population. Currently numerous websites offer online businesses that make a good business idea once implemented. This will let you work from home at the same time enhances create jobs to other people whom you hire to assist in your everyday chores.

2. Academic Assistance

TeleEducation – Internet technology has enhanced the process of education by enlarging the accessibility of these services. This is a great work from home business opportunity. Through video conferencing services, you will be able to tutor thousands of students that need tutoring services through internet in your home. Many people are currently using this new business opportunity to earn amazing amounts of money. This has allowed people working from home without the need of travelling to these academic institutions.

3. Medical Services

TeleHealth – Provision of medical advisory services is another idea to work from home business especially if you have a medical background. Instead of seeking to work in a hospital, you can subdivide your house to medical room where you offer services to clients that are indeed of medical services. This will not only create huge amounts of dollars but also create jobs for those people who will help you conduct the services. In addition, you can also offer virtual medical assistance through the internet where you help even those people beyond your geographical reach.

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An example TeleHealth setup with Polycom equipment (Photo: USDAgov)

4. Online Office Virtual Assistance

The internet also offers another amazing opportunity to provide virtual assistance especially in office functions. Through the internet, at your home, you can find a job as an office assistant. This will enable you to exercise any delegated office job such as answering of mails, drafting letters as well as memos among other numerous services. This will not only be a good opportunity to earn money from home but also ensures that corporate communication with the clients is enhanced to greater heights. To gain leverage, you have to be familiar with some of the most common tools used by businesses. Look at this Pure Leverage review to learn a few.

5. Construction Or Engineering Advisory Services

Offering advisory services in the engineering services is one of the ways to create a home based business especially if you have an engineering training background. Currently there are numerous clients both online and offline that needs construction services. Through your services, you can solve their problems that will help you make money at home without the worry travelling to an office. This will also improve accessibility especially when you are settled in a strategic position.

Summary

I believe the above top ideas on how start a home based business that will enable you working from home without worrying about the need to reach the office at the appropriate time.

Deutsche Telekom discontinues VideoMeet

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Source: Wikipedia

The cloud video conferencing solution VideoMeet by Deutsche Telekom in corporation with Blue Jeans Network is now confirmed to be discontinued by end of the year. The decision was first published by the German  expert magazine “Telecom Handel” in an online article yesterday by Waltraud Ritzer.

What is VideoMeet?

The solution was designed to bring different types of video conferencing devices and software clients together with Blue Jeans cloud technology. The VideoMeet solution was first introduced in June 2011 and has seen strong marketing campaigns. In addition to the virtual MCU and the interop between systems of many different vendors, Blue Jeans technology was first to natively bridge Skype participants into professional video conferences. In 2012 more compatibility features were announces such as the integration into Microsoft Lync or using the service directly out of the Browser with WebRTC.

What’s next?

Starting from January current users can switch to a new model by Deutsche Telekom, which is yet to be announced, or get the service directly from Blue Jeans. Spokesperson Marion Kessing says that unlike the cloud solution VideoMeet, Immersive Telepresence and other video conferencing options of Deutsche Telekom will be extended.

Next to the user base this also hits redistribution partners as they will have to find an alternative cloud video conferencing solution for their clients and integrate it into their service portfolio before January. Seeing the increasing demand for cloud video conferencing a complete removal of the service is unlikely.

Cloud video conferencing alternatives?

Users and redistributors alike might now be interested in alternatives such as examples that can be found on our recent cloud video conferencing solution comparison. In addition to that of course like always we would love to hear your opinion and the experiences you have made.

How To Maintain Security With Teleworking

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Padlock (Photo credit: Moyan_Brenn)

Advances in mobile technologies and networking have made it possible for more people to work in the convenience of their homes or outside the office, also known as teleworking. We can work anywhere – client offices, hotels, cafés, beach resorts, etc. This has made virtual companies possible and has made tapping talent from far away possible.

While it is convenient to work from different places, the devices you use are also vulnerable to malware and viruses. These things can also infiltrate your company network and these criminals can steal your company data. Smartphones and tablets are very susceptible to threats as they can easily be stolen. Your company may experience a lot of problems if your employees’ devices get comprised. Tighten your security with these tips.

Protect devices

Your first line of defence against cyber criminals are firewalls, antivirus software and strong passwords. In an ideal world, you should be able to bring your devices anywhere, connect to the Internet and do your work. That is just not the case in the real world as free Internet and public connections are very high risk. You also can’t prevent your employees from opening their personal mail and browsing the Internet especially if they are using their own devices.

Train your employees to regularly update their protective software or better yet, turn on auto-updates in the settings. Install encryption software in your devices too so you can prevent unauthorized people from accessing your data. You should also install a remote-wipe program in case the device gets stolen.

Use cloud applications

Cloud application providers have invested in robust security systems to keep your data protected. If you can’t invest in security software, use cloud applications instead. This is an affordable option for small businesses. If you need more specialized tasks, you can get them starting at $5. That’s not a bad investment especially if you can get peace of mind knowing that your data is safe. Remember to use strong passwords for your accounts.

Secure the company network

Your employees should be able to securely connect to your corporate network. The traditional system used is a Virtual Private Network or VPN that encrypts the employee’s internet traffic. It also has tools to make sure that remote computers have security patches. It can also monitor a machine for potential infections. There are different providers for this kind of security and you can surely get one that fits your budget.

Remote working gives both employees and the company a lot of benefits. The key is to be able to provide a secure working environment wherever your employees are.

VoIP is Perfect for Business Communication

In the past, the way to communicate was through snail mail and landline phone service. This was one of the major obstacles when conducting business. Mail is slow to arrive and phone lines are busy all the time. Suppliers and producers alike have to handle transactions over the phone and voice support alone is not enough to convey enough information. Today, there are VoIP service providers such as RingCentral that could make work easier and more efficient.

VoIP is now being dubbed as the future’s communication super technology and already today a part of  the Unified Communication Strategy of many enterprises. VoIP is the abbreviation of Voice over Internet Protocol. It makes your voice cross boundaries through the Internet. In any type of business, communication is the key to gain success. This of course entails the use of only the best modes of communication. So far, VoIP service is already gradually becoming a leader in this type of industry. It’s because it offers so many services and applications that landline and mobile phone services cannot.

voip-headset-logoVoIP is Easy to Use

If you know how to chat using the ones offered by email service providers, you would not have any problems learning how to use VoIP. Instructions are very easy to follow and even your employees will not have trouble toggling VoIP applications. You can use VoIP using your desktop computer, laptops, smartphone hybrids or have it directly connected to your analogue system. The best way to make use of this of course is from a computer-to-computer basis because calls will not take up any costs. 

VoIP is Very Flexible

Businesses are now making a switch to VoIP because it also offers an intra-office communication solution. Instead of each person or division having their own numbers, the employees are now required to have their very own VoIP account for easier inter-office communication. This is advantageous for the employees because they will not have to transfer desks to give necessary documents when they can just send these with the use of VoIP. It can also be used when sending and receiving messages to other people outside the office. This can also be used for outside communication. In fact, it is currently being used by businesses that have more than one office and can also be used to communicate with other business contacts such as investors, suppliers and clients.

 VoIP Offers More than Just Voice Support

VoIP is not just a service that mimics telephone conversations. It is far more progressive than that. If you have a webcam, you will be able to see the person you are speaking to, facilitating a video conference. You also have the capability to talk to multiple users if you wanted to and make it a multi-site-call. This can be an advantage if you are on vacation but need to be on call for business related activities. For example, you have a file you missed to endorse to a certain employee. VoIP can let you talk to this person and share that file at the same. What is more interesting is that text files are not the only types of documents you can share using VoIP. You can also send rich media files such as videos and audio. You can even attach a voice message using your email!

When you choose VoIP, you improve inter-personnel communication. Since people now are discovering the advantages of using the Internet when placing orders or building business contacts, you too can benefit by making yourself easily reachable with the use of VoIP and other Unified Communication technologies.

What is WebRTC? – Overview for Busy People

webrtc, logo, chat, bubble, shapes, colours, colorsNo other topic is roaming the news and social media as much as WebRTC these days. But what is WebRTC and what should it mean to you?

Today I would like to give you an overview around this trend and where it came from. In this article I would like to try out the “For Busy People” article format by consolidating all hot topics into quick facts to add value to you without getting side-tracked. I know you busy people are busy and so you can just skip the parts of the article that you are not interested in.

What does WebRTC stand for?

WebRTC means Web Real-Time Communication, so we are talking about ways to communicate without any delay, based on a web-browser, without the use of software that needs to be installed beforehand.

What is WebRTC?

WebRTC is an open framework for placing real-time communication components on web-pages and is controlled by the World Wide Web Consortium (W3C), who are also taking care of other web-standards such as HTML, XML, CSS and others. WebRTC components could include methods such as VoIP, Instant Messaging (or just “chat”), video conferencing or a combination of these. Personally I would count WebRTC to the umbrella of Unified Communications, but the actual use of the WebRTC solutions depend on each enterprise.

Where does WebRTC come from?

WebRTC technology was first developed by Global IP Solutions (or GIPS), a company founded around 1999 in Sweden. In 2011 GIPS was acquired by Google and the W3C started to work on a standard for WebRTC. Since then Google and other major players in the web-browser market, such as Mozilla and Opera, have been showing great support for WebRTC.

How does WebRTC work?

The framework is based on HTML5 and JavaScript but does not utilise SIP or H.323 like other Unified Communication solutions. The signalling and transfer of data works over RTP and with an XMPP extension called “Jingle”. With the newly introduced JavaScript Session Establishment Protocol (JSEP) direct connections can be established without the need of a piece of hardware in the middle. Depending on the deployment audio, video and / or other data can now be exchanged to allow WebRTC to happen in your browser.

And for our firewall traversal specialists: WebRTC can do STUN, ICE, TURN, RTP-over-TCP and supports proxies. What else do you wish for?

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How does WebRTC work? – Click for larger pop-up

What does WebRTC mean to me?

Imagine the impact of 1,000,000,000+ endpoints. Not bad! This is the potential amount of endpoints talking to each other and making VoIP calls or even video conferences. Even though Microsoft is strongly pushing Skype for desktop video conferencing, they are also making sure that their Internet Explorer is ready to take on the WebRTC challenge.

But the missing link right now is: Will there be interoperability between WebRTC and other Unified Communication solutions? I believe the first developers, making both worlds compatible to each other will have edge.

Examples for WebRTC?

The possibilities are impossible to count. Especially in the age of BYOD everyone has their smartphone always ready and beyond that every notebook and desktop PC could participate in WebRTC. Here are some examples I could think of:

  • Customer service via video conference (the end of the service hotline?)
  • Working together on documents via web (web-collaboration beyond firewalls)
  • Smart-TVs allow you do do video conferences without infrastructure or service running in the back (if there’s a browser – there’s a way!)
  • Not interested in video conferences? Have a video diary! (takes only cloud storage and WebRTC)
  • WebRTC might change the face of Social Media platforms like Facebook, LinkedIn and Twitter completely if implemented (why not quickly talk about it?)
  • Instead of displaying phone numbers to your common window-shopper, provide a QR-code or a NFC space, so users can reach directly to you with their smartphone or tablet (we got a camera, a mic, a speaker – so let’s use them!)

Is there a WebRTC presentation?

You are lucky! Google has recently released a web-based presentation with a lot of interesting slides. I have also added a video below, for your to get some more details on WebRTC, Let me know of your thoughts!


Web Real-time communication – Google I/O 2013 – by Justin Uberti

[youtube=http://www.youtube.com/watch?v=p2HzZkd2A40&w=575]

All New Viber: Cross-Platform Monster for Consumers

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Viber Desktop with all new features (Image by Viber Media Inc.)

Some of you might know Viber already and that they are  now also providing a solution for Windows and Mac based workstations. For everyone else here is a quick introduction to Viber:

What is Viber?

Viber is a cross-platform VoIP solution for consumers developed by Viber Media Inc. It was first introduced to iOS in December 2010. Since then they have been increasing support for other smartphone platforms such as Android, Windows Phone, BlackBerry, Nokia Symbian and Samsung Bada. Their app does not cost anything but the initial registration requires a SMS to be send for validating your phone number.

What’s new?

On May 7, 2013 Viber released software clients for Windows and Mac. So you are able to install the application on your computer or notebook and register with your phone number to synchronise contacts. When you are logged in with both your smartphone and a desktop client at the same time you can move any active call to the other device.

Features

So what value does it add to your unified communications environment? Here are some of the new (and some old) features that might come in handy:

Positioning

The Viber solution is clearly positioned in the consumer market and gained wide popularity among users in that category. So far I have not come across enterprises utilising Viber as part of their unified communications strategy. If you are using Viber for professional purposes please feel invited to share your experiences in the comment section below.

Competition

As the Facebook Chat app is currently tested for possible VoIP features and beta tested, Viber seeks to increase their solution portfolio to maintain market share and this release seems to be the result of that. Other in-direct competitors of consumer-based unified communication tools are solutions such as WhatsApp for instant messaging and Skype for video conferencing.

Possible Business Usage

If you and your social network connections list their smartphone number along with the social profile, and install the apps of such on their smartphone they will see each other on Viber. Being completely synchronised  they will be able to communicate via VoIP, video conference or instant message beyond their enterprises unified communications abilities. This should serve for non-critical communication only though, as consumer solutions might not be sufficient to match your organisations IT security policies.


The Viber Desktop Introduction Video

[youtube=http://www.youtube.com/watch?v=NEqS5W-KfRw]

Microsoft Lync 2013 – New Feature Overview

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Microsoft Lync 2013 – Main Window

Are you planning to upgrade your unified communications IM client? Following up on the article “What Is Microsoft Lync?” by Mark Stubbles we would like to introduce you today to all new features of Microsoft Lync 2013.

In comparison the Microsoft Office Communicator (also known as OCS) had the look and feel of Windows XP, the Lync 2010 update brought it up to speed with the Windows 7 design and finally Lync 2013 has the looks of the Windows 8 and Office 365 environment. But of course there is much more under the hood than just eye-candy. I listed below a few of the new features that were most interesting to me.

Overview of new features in Lync 2013

Visual Features:

The main window has been optimized to provide better access and a more intuitive using of the application. The new tabbed conversation feature gets rid of having several chat windows open at the same time – so you can keep track of all your conversations in a single place and just have to browse through them. Similar to the tabbed browsing of Google Chrome you are also able to move a certain chat out of the tabbed conversations and provide them with their own window and naturally you can move it back into the tabbed conversation window.

And for everyone who would like to display the images and fonts larger they can easily adjust the display setup in the configuration of the client. This is not only a help to users with sight challenges, but also can be useful for a deployment on wall-mounted displays.

Easier Deployment:

The main Lync 2013 client and the Online Meeting add-in is now included in the setup program of Office 2013 so deployment on the software side has been made significantly easier, especially for large enterprises with many thousands of workstations.

However because this part has changed Microsoft has also changed how the group policy is deployed. Instead of working on the communicator.adm file to define policies, certain ADMX and ADML admin templates are provided along with Office Policy Administrative Templates to work on. For more information on this particular topic I suggest reading the Microsoft article on “Group Policy Settings for Lync 2013“.

BYOD Enhancements:

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Microsoft Lync 2013 – Calling a Smartphone

With Lync 2010 the App for smartphone, there was only support for presence and instant messaging while the new Lync 2013 App for smartphones and tablets also supports Voice calls and mobile video conferencing over WiFi and cellular data connection alike. Regardless of the fact that many desk phones can be connected with your Lync client, utilizing Lync on smartphones and Lync on PCs within your organisation your permanently replace the requirement of having a separate hardware phone on your desk and cutting costs for invest and maintenance by enforcing unified communications technology. For a more detailed overview of the features for mobile Lync I recommend the “Mobile Client Comparison Tables” page by Microsoft.

The users accessing from non-corporate workstations via browser also get some good news. The Lync 2013 Web App for web-based conferencing received support for voice and high definition video conferencing devices. Meeting participants can also show their screens for collaboration or presentation and re-assign the presenter role to others – They get the full Lync 2013 meeting experience without having the software client installed on the machine.

Functional Features:

The Lync 2013 client can handle virtual environment better. Virtual Desktop Infrastructure (VDI) fully supports audio and video devices, like a headset and a webcam, to be connected to the client even though you might be using a virtual machine such as a thin client or a differently re-purposed workstation. For more details on how to deploy the Lync VDI plug-in please check the Microsoft TechNet article.

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Microsoft Lync 2013 – Chat Room Integration

Another interesting new feature is the chat room integration (also known as persistent chat rooms or topic feeds). In older versions you were already able to create group conversations for multiple users to chat or hold a presentation for instance. In the new Lync 2013 however these can be promoted to be permanent and will be also available for others to be joined, including all the content that was added and when. It might not be applicable to all services and organisations, but this feature might the need for static email lists and adds a new dynamic way of sharing information and making such available for all. If you don’t want it to be available for all users, there is also the option to limit the visibility to certain users or user groups.

Also newly implemented is a feature that lets Lync 2013 automatically assign you with “presenting” status, to block incoming communication unless the sender is in an approved group. If you are a two-screen users however this is not automatically done for you, if you use the secondary screen as presenting space.

You may have made experience with previous versions of the client that you would like to keep a certain conversation up for reference but you need to restart the machine. What happens? The information is gone. In the new Lync 2013 once you are back booted up, the conversation comes back along with the content of the conversation, you held before rebooting. I found this to be quite the time-saver in those moments.

Improvements of already deployed functions:

  • Outlook Meeting Scheduling updated
  • Native Video Conferencing enhanced
  • Web App and Mobile App now support voice and video conferencing
  • Contact and card view was improved
  • Meeting participation functions were heavily improved for better collaboration

Have you tried Lync 2013 out yet? Missed your favourite new feature? I would be delighted to hear your opinion. Drop us your comment below!

Common Technologies Complicate The Telecommuting Debate

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Photo by Victor1558

Twitter and the blogosphere have been completely immersed in a fierce debate over the merits of telecommuting vs. coming into the office to work thanks to actions taken by Yahoo CEO Marissa Mayer a couple of weeks ago. With the adoption of new technologies, including widespread use of smartphones, video conference software, and VoIP PBX phone systems, how important is it to come into the office every day? The answer is: we’re not really sure. There are too many entries in the debate to read through, but here are a couple of the main arguments from each side:

I can be just as productive at home

The core of this argument lies in the technology that most professionals have at their disposal these days out of necessity. Most people have access to a broadband internet connection at any given moment, whether it’s in their home or the café down the street.  If a business invests in the proper IT, they can offer their employees a myriad of ways to connect to workers who are based at the office and fellow telecommuters. Thanks to unified communications tools in addition to even more advanced conferencing applications, employees can be “at the office” while in the comfort of their own home. This saves workers from being distracted by the day to day social goings on at the office, as well as the time suck that is the morning and evening commutes. With the addition of VoIP PBX phone systems that allow for “virtual” offices in any location, proponents of telecommuting see no real need to spend every day at the office.

Only an office can provide the collaborative atmosphere a business needs

Those on Mayer’s side think that even though there are these technologies available, nothing can replace the benefits of face-to-face interaction and socializing. Water cooler talk isn’t just about talking about last night’s football game. It’s also about brainstorming and hashing out strategies pertaining to the day’s projects. Working in the office is also about being able to have proper oversight when it comes to worker productivity. Bosses like Mayer want to foster a sense of community at the workplace so employees will feel like they’re a part of a team working towards a goal that everyone will benefit from.

Who’s right? 

It’s impossible to say who’s right. It comes down to management style and people’s individual personalities. Some people do their best work at home while others get hopelessly distracted. But with unified communications technology available, there’s no reason why people can’t alternate between the two. Working from home half the week and the office the other half might provide employees with the best of both worlds.

Unwanted Guests: How Easy Is It To Hack Into Corporate Video Conferences?

Is your video conference solution safe? It’s up to you, to set it up safe.

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Image by codepinkhq

History

For as long as recording technology has existed it has been used for espionage. From the ever-so-stealthy tape recorders (often hidden in books in James Bond films) all the way top the wires used by police agencies to catch a criminal in the act, there is no better way of foiling your enemy than listening to him when he doesn’t think he is being heard.

Nowadays

These days however it is not just living people you need to worry about. It is often said that your computers webcam can be accessed even when you’re not using it; a terrifying prospect for many and considering how long people have been able to listen in on phone calls, are video conferences really that safe? Video conferences are now an important and effective way for modern businesses to communicate. Instantaneous communication with anywhere else on Earth is amazing, but being able to visually gauge the reaction of the person you are talking to make it one of the most powerful tool in any company’s arsenal.

But..

But what if you are being looked in on? If someone watches in on a business deal than they can make money at your expense, work to crush your plans or even make your move before you do. So how safe are they? Hackers like HD Moore say not very! Moore, the creator of Metasploit, has managed to hack his way into the offices of law firms, courtrooms and even the boardroom of Goldman Sachs with ease, suggesting that peeping toms might have more power than previously thought. While this may seem fairly reminiscent of Back to the Future II there isn’t really too much to worry about at home. Moore says that the reasons these companies fail so spectacularly at securing their cameras is because they set them up outside of their company’s network firewalls, meaning easy access to those with prying eyes and hacking know-how. At home in fact, it is not the outside hackers you should worry about but the companies themselves.

And beyond the board room?

Skype has previously stated that it is able to gain access to cameras even when not in video call and a simple Google search can turn up thousands of programs designed purely to hack into webcams without people knowing. It’s not just the anonymous hackers you have to consider. In the early 2000s there was controversy over the US government’s plans to allow phone hacking to counter terrorism. Last year the US government set up an agency called the DCAC (Domestic Communications Assistant Centre), collaboration between the FBI, the DEA and the US Marshall’s Service which is specifically designed to enable wire-tapping on wireless and internet conversations. A court order is required to allow the agency to listen in on their targets (the same as with phones) but this time there was very little controversy at all.

Conclusion

So what conclusion can we come too? Is video conferencing safe for corporations or people at home? While there is plenty of evidence to the contrary I would say yes. If you have the right firewalls, security and managed video conferencing infrastructure then it is incredibly difficult for any peeping toms to get it and if anybody is really that determined to listen in to your conversations then video conferencing is just another tool in their box. If you learn HD Moore’s lessons and don’t underestimate the importance of online security, your company’s secrets should be safe. Are you guys convinced by Moore’s Argument?