Tag Archives: ip solutions

VoIP is Perfect for Business Communication

In the past, the way to communicate was through snail mail and landline phone service. This was one of the major obstacles when conducting business. Mail is slow to arrive and phone lines are busy all the time. Suppliers and producers alike have to handle transactions over the phone and voice support alone is not enough to convey enough information. Today, there are VoIP service providers such as RingCentral that could make work easier and more efficient.

VoIP is now being dubbed as the future’s communication super technology and already today a part of  the Unified Communication Strategy of many enterprises. VoIP is the abbreviation of Voice over Internet Protocol. It makes your voice cross boundaries through the Internet. In any type of business, communication is the key to gain success. This of course entails the use of only the best modes of communication. So far, VoIP service is already gradually becoming a leader in this type of industry. It’s because it offers so many services and applications that landline and mobile phone services cannot.

voip-headset-logoVoIP is Easy to Use

If you know how to chat using the ones offered by email service providers, you would not have any problems learning how to use VoIP. Instructions are very easy to follow and even your employees will not have trouble toggling VoIP applications. You can use VoIP using your desktop computer, laptops, smartphone hybrids or have it directly connected to your analogue system. The best way to make use of this of course is from a computer-to-computer basis because calls will not take up any costs. 

VoIP is Very Flexible

Businesses are now making a switch to VoIP because it also offers an intra-office communication solution. Instead of each person or division having their own numbers, the employees are now required to have their very own VoIP account for easier inter-office communication. This is advantageous for the employees because they will not have to transfer desks to give necessary documents when they can just send these with the use of VoIP. It can also be used when sending and receiving messages to other people outside the office. This can also be used for outside communication. In fact, it is currently being used by businesses that have more than one office and can also be used to communicate with other business contacts such as investors, suppliers and clients.

 VoIP Offers More than Just Voice Support

VoIP is not just a service that mimics telephone conversations. It is far more progressive than that. If you have a webcam, you will be able to see the person you are speaking to, facilitating a video conference. You also have the capability to talk to multiple users if you wanted to and make it a multi-site-call. This can be an advantage if you are on vacation but need to be on call for business related activities. For example, you have a file you missed to endorse to a certain employee. VoIP can let you talk to this person and share that file at the same. What is more interesting is that text files are not the only types of documents you can share using VoIP. You can also send rich media files such as videos and audio. You can even attach a voice message using your email!

When you choose VoIP, you improve inter-personnel communication. Since people now are discovering the advantages of using the Internet when placing orders or building business contacts, you too can benefit by making yourself easily reachable with the use of VoIP and other Unified Communication technologies.

What is WebRTC? – Overview for Busy People

webrtc, logo, chat, bubble, shapes, colours, colorsNo other topic is roaming the news and social media as much as WebRTC these days. But what is WebRTC and what should it mean to you?

Today I would like to give you an overview around this trend and where it came from. In this article I would like to try out the “For Busy People” article format by consolidating all hot topics into quick facts to add value to you without getting side-tracked. I know you busy people are busy and so you can just skip the parts of the article that you are not interested in.

What does WebRTC stand for?

WebRTC means Web Real-Time Communication, so we are talking about ways to communicate without any delay, based on a web-browser, without the use of software that needs to be installed beforehand.

What is WebRTC?

WebRTC is an open framework for placing real-time communication components on web-pages and is controlled by the World Wide Web Consortium (W3C), who are also taking care of other web-standards such as HTML, XML, CSS and others. WebRTC components could include methods such as VoIP, Instant Messaging (or just “chat”), video conferencing or a combination of these. Personally I would count WebRTC to the umbrella of Unified Communications, but the actual use of the WebRTC solutions depend on each enterprise.

Where does WebRTC come from?

WebRTC technology was first developed by Global IP Solutions (or GIPS), a company founded around 1999 in Sweden. In 2011 GIPS was acquired by Google and the W3C started to work on a standard for WebRTC. Since then Google and other major players in the web-browser market, such as Mozilla and Opera, have been showing great support for WebRTC.

How does WebRTC work?

The framework is based on HTML5 and JavaScript but does not utilise SIP or H.323 like other Unified Communication solutions. The signalling and transfer of data works over RTP and with an XMPP extension called “Jingle”. With the newly introduced JavaScript Session Establishment Protocol (JSEP) direct connections can be established without the need of a piece of hardware in the middle. Depending on the deployment audio, video and / or other data can now be exchanged to allow WebRTC to happen in your browser.

And for our firewall traversal specialists: WebRTC can do STUN, ICE, TURN, RTP-over-TCP and supports proxies. What else do you wish for?

setup, diagram, webrtc, workflow, process, technical, implementation, visual, visualisation, chart, image, picture, explanation, how does webrtc work

How does WebRTC work? – Click for larger pop-up

What does WebRTC mean to me?

Imagine the impact of 1,000,000,000+ endpoints. Not bad! This is the potential amount of endpoints talking to each other and making VoIP calls or even video conferences. Even though Microsoft is strongly pushing Skype for desktop video conferencing, they are also making sure that their Internet Explorer is ready to take on the WebRTC challenge.

But the missing link right now is: Will there be interoperability between WebRTC and other Unified Communication solutions? I believe the first developers, making both worlds compatible to each other will have edge.

Examples for WebRTC?

The possibilities are impossible to count. Especially in the age of BYOD everyone has their smartphone always ready and beyond that every notebook and desktop PC could participate in WebRTC. Here are some examples I could think of:

  • Customer service via video conference (the end of the service hotline?)
  • Working together on documents via web (web-collaboration beyond firewalls)
  • Smart-TVs allow you do do video conferences without infrastructure or service running in the back (if there’s a browser – there’s a way!)
  • Not interested in video conferences? Have a video diary! (takes only cloud storage and WebRTC)
  • WebRTC might change the face of Social Media platforms like Facebook, LinkedIn and Twitter completely if implemented (why not quickly talk about it?)
  • Instead of displaying phone numbers to your common window-shopper, provide a QR-code or a NFC space, so users can reach directly to you with their smartphone or tablet (we got a camera, a mic, a speaker – so let’s use them!)

Is there a WebRTC presentation?

You are lucky! Google has recently released a web-based presentation with a lot of interesting slides. I have also added a video below, for your to get some more details on WebRTC, Let me know of your thoughts!


Web Real-time communication – Google I/O 2013 – by Justin Uberti

[youtube=http://www.youtube.com/watch?v=p2HzZkd2A40&w=575]