Tag Archives: ITIL

What you need to know about Job Interviews via Video Conference

In some companies it’s already a common practice: The job interview via video conference. This article tells you what you should take into account as applicant as well as HR professional.

One can generally say that video conferences and tailored video conference services do pose a perfect setting to conduct job interviews with potential candidates. This way costs can be kept low and the process of making decisions within the selection of applicants can be accelerated enormously.

Especially international companies spend a lot of money on travel costs to invite potential candidates to their headquarters. It is for this reason that phone interviews are often a first point of contact to get to know the potential candidate. However, often these interviews cannot replace the personal getting to know each other and are at the cost of our scarcest good – time. Using video conferencing can save a lot of trouble here: A number of interviews can be conducted in short time beforehand and only a small selection will be invited on site.

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What you should consider as HR professional

Before conducting a job interview via video conference it is essential to be well prepared. A thoroughly organized video conference will leave not only a professional impression of the company, but also of its potential for innovation and the work of its HR department. Poor quality and technical problems on the other hand will leave the exact opposite impression on the candidate. It is therefore crucial to choose the right video conference services.

Before choosing a video conference service provider you should check the expert knowledge of the provider in question as well as the already existing video conference solutions within your company and the technical environment of the candidate. Ideally the provider offers so-called Video Conferencing Managed Services, meaning he will take care of setting up the equipment, checking the connection and of course managing the video conference connection during the actual job interview.

If your company has the respective facilities, these should also be used to conduct the job interview. A great advantage here is the mostly good quality and the connectivity of the video conference service facility over IP.

A job interview via video conference is also well suitable to involve more people, for example the branch manager, who dials in from his own office.

Potential candidates do not have any need of expensive equipment. Modern solutions can be operated with video conferencing software. An ordinary PC or Mac, a webcam, common headset and a stable Internet connection are sufficient. This way the candidate can participate in the interview via his or her own PC, notebook or even from smartphone.

 What you should consider as potential candidate

For many candidates participating in a job interview via video conference is a completely new experience, although the Generation Y is usually well acquainted with video chats and other Unified Communication solutions such as Skype and should not encounter problems. A professional manner of appearance in front of the camera is key, as it would be in a personal interview as well. Just before the actual interview the candidate should check what can be seen of his or her surroundings on screen. A messy desk or big piles of dirty laundry do certainly not leave the best impression.

During the conference the candidate should take care of a good positioning of the webcam and the ideal adjustment of the microphone. And a hint for the HR Professional: the printed CV or other documents should not cover the microphone if you are not using a headset.

Learn more about Video Conferences

More tricks of the trade for the ideal video conference etiquette can be found here on our blog. I am happy to hear from your experiences!

Why ITIL is such a Crucial Criterion for Video Conference Managed Services

ITIL Standards everywhere – also relevant for AV services?

The ITIL Framework is the acronym for Information Technology Infrastructure Library and constitutes an important framework for professional IT Service Management in most IT departments. The ITIL framework is constantly developed further and at the moment the ITIL v3 Edition is on the market.

Why is ITIL so important for AV, Media Technology and Video Conference Managed Services?

This question is easy to answer, but more complex to implement. The technical development of Video Conference Services, Telepresence solutions and conference room technology progresses very fast. The probably most characteristic trait in this technical development of media technology is the fact that systems increasingly can be implemented in networks. The development from ISDN based video conferences to IP based video conferences had a big share in this. However, also other components of media technology are produced in an IP friendly way, such as media technology for signal management, Routing or Room Control. The idea is to establish easier management and monitoring of media technology, ideally from a remote location.

The development described above further leads to changing responsibilities within the sector of media technology in companies. Previously facility management was responsible for media and room technology, whereas today IT departments increasingly take over the responsibility for IP based media technology and video conferences.

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To master these new responsibilities IT departments also pose new challenges to suppliers and operators of media technology, so-called Video Conference Managed Services providers. Video Conference Managed Service providers should speak the same language as other IT sectors (network, firewall, security, etc.), but additionally should have expert knowledge about video conferences and media technology. The ITIL framework makes it easier to find a common language and makes it possible to implement and optimize cross-sector processes. External service providers are quite often asked to use internal tools and ITSM platforms, in doing so incident or problem management, but also knowledge management are portrayed according to standardized processes.

This development means a big investment in an ITIL certification for Video Conference Manages Services Providers, who often also have to adapt established processes internally. Many providers simply lack the experience in big ITIL environments.

Companies that look into the possibility of implementing  Video Conference Managed Services in order to operate video conference infrastructures, video conference systems or Video Conference Bridging Services, should take a close look at the potential providers’ technical capacities in IT processes and ITIL frameworks, next to technical expert knowledge and experience with video conferences of course.