Tag Archives: Unified Communication

How to become a Videoconferencing Expert

I will start this article by answering what exactly is an expert – to me it’s a person who is really really good at something. Simple as that. This post is only about my thoughts on what it takes for a person to become such, not how he uses his expertise.

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There is more to becoming an expert than this.

I agree with the assumption that all humans are born as “tabula rasa” (lat. blank state), meaning all their knowledge comes from learning, experience and perception, but with genetics playing significant role in the process. Unfortunately, not all people take advantage of the amazing opportunities that lie ahead of them in becoming really good in something they love doing, often due to fear of failure. But failure is not something to be feared of, on the contrary, as Thomas Edison said:

“I have not failed, I’ve just found 10,000 ways that won’t work.”

Every person can be good at anything, good in so many things at the same time. But becoming really good at anything isn’t just a walk in the park. It takes discipline, focus and more importantly a strong will to make it happen.

So how does one become expert at anything? Well, I believe the formula is pretty much the same for any skill you choose. Since this is a Unified Communications blog and it happens to be the field that I’m currently working in, I’m going to point out what I consider to be important in becoming a Videoconferencing Expert.

Videoconferencing Education

I believe education is the first step in becoming good at something. Once you identify your objective and set your goals, you have to start preparing for reaching that goal, show genuine interest in learning all the bits and pieces that are related to what you really want to do, in this case Video Conferencing. I’m talking about harvesting knowledge you can use from every source you can get your hands on: specialized courses , forums, blogs, whitepapers, industry reports, product guides…

When it comes to official training, major industry leaders like Cisco and Polycom are already offering specialized training programs for anyone interested in becoming engineering or sales expert in Videoconferencing / Unified Communications and these certifications are usually valid for 2-3 years in order to keep up with the latest trends in the industry.

Cisco recently added two new programs to their certification portfolio focusing on Video, which already included the Cisco TelePresence Solutions Specialist and Cisco Rich Media Communications Specialist:

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CCNA Logo by Cisco

  • CCNA Video establishes an individual’s ability to deploy video endpoints, set up new users, and operate networked voice and video solutions for job duties that include configuring voice and video single-screen endpoint devices, supporting telephony and video applications, and troubleshooting. The certification also validates a candidate’s knowledge of the architecture, components, functionalities and features of Cisco Unified Communications Manager solutions.
  • Cisco Video Network Specialist establishes and enhances key skills including the ability to configure video single-screen endpoints, set up new user accounts, support video applications and troubleshoot networked video solutions.
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Polycom Logo

Polycom is offering the Polycom Certified Videoconferencing Engineer – a program that confirms the successful candidate has the necessary knowledge to perform implementation, configuration and troubleshooting operations for small to medium-sized environments on the Polycom RealPresence Platform including. In addition, the PCVE exam will validate the individual’s knowledge of networking models, standards and protocols relevant to videoconferencing.

Plenty of free training material is also available on the Internet. Personally, I liked the old Tandberg Certified Expert Partner (TCPE) program, simple and straight to the point, it’s perfect to gain the necessary technical knowledge when it comes to Video Communication.

Forums such as the VTCtalk and the Cisco Support Community are a great place for promoting and  sharing knowledge and engage other experts in constructive conversations about topics of the Videoconferencing / Unified Communications industry. There are also great groups on videoconferencing business and technology available on LinkedIn for anyone to join and listen or contribute.

Working Experience

It has been said many times before – no amount of theoretical knowledge compares to a real world experience, no matter what field are you part of. If you’re just starting in the industry, try an entry-level position and work your way from the bottom up. There are also companies who first offer training to their personnel for couple of months, and then make hiring decision, this is another good way of getting practical work experience.

And once you get there, try to learn as much as possible, try to learn everything you can about the topic, focus on becoming better and better until you become “so good they can’t ignore you”.

The constant hunger for knowledge is what separates experts from…well, everyone else. The beauty when working with technology is that it changes constantly, there is always something new to digest. Personally, I don’t understand how some people are pretty content with doing the same thing day by day. There is much more you can do, if you want to. The internet is there, the books are written and there are heaps of people to talk to, who are more than happy to engage in discussions – so jump right into it and become an expert!

I am going to end this post with two quotes from people who were really good at something and accomplished a lot:

“Action is the foundational key to all success.” – Pablo Picasso

“An investment in knowledge pays the best interest.” – Benjamin Franklin

China Taking Video Conferencing One Step Further: TeleEducation from Space

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Photo: CMSE

We often hear about the use of video conferencing for professional communication and as a modern way to work together. So much sometimes, that we forget how large the potential is even beyond that. For instance it can be used for TeleEducation (a type of Telepresence).

What is TeleEducation?

TeleEducation usually replicates a guided way of learning wherein a presenter, expert or teacher speaks to the “class” from a remote location with the use of unified communication technologies such as video conferencing, often with additional content channel for demonstration and data presentation. LifeSize, for instance, is organising great virtual field trips for classes to be connected directly into museums, where their guide can teach them in a way that is exciting for both presenting party and participants.

Teachers from Outer-Space

China is taking this approach one step higher – above stratosphere to be exact. Yesterday we received word that Wang Yaping, in her capacity as  Taikonaut, has facilitated such an TeleEducation event from the space station Tiangong-1 together with her team. The space video conference was set up with an auditorium in Beijing, hosting more than 300 students. The three Taikonauts demonstrated the effect of zero gravity and weightlessness to physics and answered questions from the students live.

Wang Yaping, TeleEducation, China, Space, Stage, Audience, Auditorium, Telepresence, unified Communications, Video Conference, Students,

Photo: CMSE

Mass-Audience

Another 60 million students followed the live video stream from their classrooms throughout the country. Now that’s a serious audience there! While this event was broadcasted on a state-owned CCTV technology, the next event like this might already be facilitated using IP video streaming solutions. If that was the case, the event could be natively recorded and stored on video-on-demand platforms to be seen by many generations of students to come.

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Photo: AP

About the Station

The Tiangong-1 space station was launched September 2011 and mainly has experimental functions and holds three crew members . It is considered a large step towards a Chinese space laboratory, to be completed by about 2020. Tiangong-1 (Chinese: 天宫一号) literally means “Heavenly Palace 1” and is the first space station deployed by the Chinese space program. The module 1 has a planned lifespan of 2 years and is planned to be replaced by larger modules throughout the decade. The Telepresence24.com team wishes best success and hopes for many more TeleEducation events.


Astronauts give science lesson live from space (via ITN)

[youtube=http://www.youtube.com/watch?v=Po8q4rTRsOA&w=575]

Unified Communications List

New to Twitter and looking for a good feed on Unified Communications news? We know that problem and have prepared a little something with the help of Listly.

We have started and embedded a social listing below. You can engage in the listing and add as well as remove ranking points from the list. You can even add your own favourites if you think there were some overlooked.

Enjoy and happy voting!

 REPORT
126 items   3 followers   72 votes   817 views

UC - Twitter Users

A list of people and companies who are tweeting about Unified Communications.

Source: http://www.telepresence24.com/?page_id=2001

UC - Twitter Users | Christopher Isak (ChristopherIsak) on Twitter

The latest from Christopher Isak (@ChristopherIsak). Professional Services @GMS_GmbH - Editor @ http://Telepresence24.com - My subjects: #Videoconferencing #ITSM #Leadership #BI #ServiceDesign #Innovation #UComms. Frankfurt, Germany

UC - Twitter Users | Stephanie Watson (SteffWatson) on Twitter

The latest from Stephanie Watson (@SteffWatson). Telecoms Industry Analyst and GM of MZA, Mother, UC, Contact Centre, IP PBX, thoughts own. UK

UC - Twitter Users | UCStrategies (UCStrategies) on Twitter

The latest from UCStrategies (@UCStrategies). A resource for enterprises, vendors, and system integrators regarding Unified Communication techs and strategies incl VoIP, SIP, UM, Presence, msging, and more. California

UC - Twitter Users | Global Media Service (GMS_GmbH) on Twitter

The latest from Global Media Service (@GMS_GmbH). GMS is a service provider focused on Audio Visual support, media solutions, global videoconferencing networks and managed services. Eschborn, Germany

UC - Twitter Users | LifeSize (LifeSizeHD) on Twitter

The latest from LifeSize (@LifeSizeHD). LifeSize, a division of Logitech, delivers high definition video conferencing with no compromises

UC - Twitter Users | Cisco TelePresence (TelePresence) on Twitter

The latest from Cisco TelePresence (@TelePresence). The official feed for Cisco TelePresence where you can get the latest updates and info. @JulieeMcPherson is your host. Virtually

UC - Twitter Users | Polycom (Polycom) on Twitter

The latest from Polycom (@Polycom). The global leader in open, standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration. San Jose, CA

UC - Twitter Users | UC Ling (UC_Ling) on Twitter

The latest from UC Ling (@UC_Ling). I tweet about Unified Communications and Technologies to keep in touch and collaborate - #UC #FollowBack - Love all my Tech Head Nerds!. Hong Kong

UC - Twitter Users | Jeff Wu (JeffWu_224) on Twitter

The latest from Jeff Wu (@JeffWu_224). UC Solutions Director - Passion about #UC and #Telepresence - My tweets are my own and do not reflect @HuaweiPress. Shenzhen

UC - Twitter Users | Huawei Technologies (HuaweiPress) on Twitter

The latest from Huawei Technologies (@HuaweiPress). Official Huawei Twitter page. Huawei is a world-leading telecom solutions provider. http://t.co/V5EqJhOK http://t.co/l2rTvSrm

UC - Twitter Users | Telepresence24.com (Telepresence24) on Twitter

Independent Unified Communications Industry Blog - We got news, reviews, opinions and future outlook for you - #ucoms #ucc #telepresence #videoconferencing. English and German language

UC - Twitter Users | Avaya (Avaya) on Twitter

The latest from Avaya (@Avaya). Your official source for information on Avaya news, events, technology and innovation. Need support? Please contact @Avaya_Support

UC - Twitter Users | nojitter (nojitter) on Twitter

The latest from nojitter (@nojitter). Website for Unified Comms, mobility, social networking & collaboration; official editorial website of Enterprise Connect, the industry's leading event brand. Chicago

UC - Twitter Users | Blair Pleasant (blairplez) on Twitter

The latest from Blair Pleasant (@blairplez). unified communications & collaboration and contact center industry analyst & consultant, fan of social software. Beatles freak, mom, wine lover. Santa Rosa, CA

UC - Twitter Users | Microsoft Lync Team (DrRez) on Twitter

The latest from Microsoft Lync Team (@DrRez). The latest Lync Server info to inform and educate the UC community, from Microsoft developers, writers, support, and field. One Microsoft Way

UC - Twitter Users | Siemens Enterprise (SiemensEnt) on Twitter

The latest from Siemens Enterprise (@SiemensEnt). Siemens Enterprise Communications is one of the world's leading suppliers of unified communications. Improving team performance through #amplifyTEAMS

UC - Twitter Users | Sean Wilder (seanwilder) on Twitter

The latest from Sean Wilder (@seanwilder). Channel Dev Mgr. at LifeSize but tweets are my own. UC. Social Media. Sales 2.0. Kentucky basketball. Running. Beer. Nashville, TN

UC - Twitter Users | Sally Li (sallysl) on Twitter

The latest from Sally Li (@sallysl). Polycom product management for cloud and mobile solutions. Geek. Runner. Trekkie. And proud mom and wife. Silicon Valley, CA, USA

UC - Twitter Users | Hyoun Park (hyounpark) on Twitter

The latest from Hyoun Park (@hyounpark). COO @cambervillechow & @NucleusResearch Principal Analyst #analytics #bigdata #telco #MoneyBall LinkedIN: http://j.mp/hyounpark Tumblr: http://j.mp/TheFinalWord. Read my research at

UC - Twitter Users | David Maldow (LetsDoVideo) on Twitter

The latest from David Maldow (@LetsDoVideo). Telepresence Evangelist

UC - Twitter Users | Audrey_William (Audrey_William) on Twitter

The latest from AudreyWilliam (@AudreyWilliam). Frost & Sullivan analyst focusing on Unified Communications, Videoconferencing, Contact Centre, Collaboration, Social Media, Cloud Computing, Digital Signage. Australia/New Zealand

UC - Twitter Users | Keisuke Hashimoto (cnarjp) on Twitter

The latest from Keisuke Hashimoto (@cnarjp). Analyst focusing on conferencing and unified communications. Here, we'll keep you up-to-date with what's happening in Japan market. Funabashi, Chiba Japan

UC - Twitter Users | Philipp Bohn (PhilippBohn) on Twitter

The latest from Philipp Bohn (@PhilippBohn). CEO staff at Siemens Enterprise Communications, former ICT industry analyst at Berlecon, focus = technology, design, strategy. Munich, Germany

UC - Twitter Users | Charlotte Sturman (CharlotteTataTP) on Twitter

The latest from Charlotte Sturman (@CharlotteTataTP). Part of the Tata Communications Telepresence Revolution!! Vast experience in the public and private rooms space as Relationship Manager for Telepresence EMEA. London, England

UC - Twitter Users | Viju (VijuGroup) on Twitter

The latest from Viju (@VijuGroup). Viju: a global visual communications specialist - video conferencing, telepresence, audio visual, collaboration & visualisation solutions. (Formerly @CityIS). USA, UK, Norway and Singapore

VoIP is Perfect for Business Communication

In the past, the way to communicate was through snail mail and landline phone service. This was one of the major obstacles when conducting business. Mail is slow to arrive and phone lines are busy all the time. Suppliers and producers alike have to handle transactions over the phone and voice support alone is not enough to convey enough information. Today, there are VoIP service providers such as RingCentral that could make work easier and more efficient.

VoIP is now being dubbed as the future’s communication super technology and already today a part of  the Unified Communication Strategy of many enterprises. VoIP is the abbreviation of Voice over Internet Protocol. It makes your voice cross boundaries through the Internet. In any type of business, communication is the key to gain success. This of course entails the use of only the best modes of communication. So far, VoIP service is already gradually becoming a leader in this type of industry. It’s because it offers so many services and applications that landline and mobile phone services cannot.

voip-headset-logoVoIP is Easy to Use

If you know how to chat using the ones offered by email service providers, you would not have any problems learning how to use VoIP. Instructions are very easy to follow and even your employees will not have trouble toggling VoIP applications. You can use VoIP using your desktop computer, laptops, smartphone hybrids or have it directly connected to your analogue system. The best way to make use of this of course is from a computer-to-computer basis because calls will not take up any costs. 

VoIP is Very Flexible

Businesses are now making a switch to VoIP because it also offers an intra-office communication solution. Instead of each person or division having their own numbers, the employees are now required to have their very own VoIP account for easier inter-office communication. This is advantageous for the employees because they will not have to transfer desks to give necessary documents when they can just send these with the use of VoIP. It can also be used when sending and receiving messages to other people outside the office. This can also be used for outside communication. In fact, it is currently being used by businesses that have more than one office and can also be used to communicate with other business contacts such as investors, suppliers and clients.

 VoIP Offers More than Just Voice Support

VoIP is not just a service that mimics telephone conversations. It is far more progressive than that. If you have a webcam, you will be able to see the person you are speaking to, facilitating a video conference. You also have the capability to talk to multiple users if you wanted to and make it a multi-site-call. This can be an advantage if you are on vacation but need to be on call for business related activities. For example, you have a file you missed to endorse to a certain employee. VoIP can let you talk to this person and share that file at the same. What is more interesting is that text files are not the only types of documents you can share using VoIP. You can also send rich media files such as videos and audio. You can even attach a voice message using your email!

When you choose VoIP, you improve inter-personnel communication. Since people now are discovering the advantages of using the Internet when placing orders or building business contacts, you too can benefit by making yourself easily reachable with the use of VoIP and other Unified Communication technologies.

How Unified Communications Can Improve Your Business Strategy

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Unified Communications in Enterprises (photo by Victor1558)

More and more businesses are using advances in technology to further their reach and expand. A number of businesses are already familiar with Skype, and that tool has enabled businesses to contact clients and team members who may work from home at a seconds notice. Unified Communications have created a system that has all the benefits of Skype and incorporates other forms of communication too, making it the complete package.

What is Unified Communications?

Unification of communication systems can really give your business a competitive edge and enable you to keep all your forms of communication in one place, making it easy to maintain and man-manage on a day-to-day basis. It enables you to combine telephone and business data on one single network, and gives you the flexibility in your communication to combine and use voice, video and data in applications. You can also save and forward instant message streams, phone calls, faxes and emails, voicemail and video conference sessions as data files. This way, nobody is left out of the loop.

The data is encrypted to ensure that it cannot be obtained and fall into the wrong hands, giving you complete security when passing data across your network. If there is sensitive or important information being sent across, you can rest assured that it will stay in the appropriate circles, regardless of whether it is sent in the form of an email, voice call or video.

How Can Unified Communications Improve My Business Strategy?

The name of the game here is ease of use and a lack of complication. When you have ten plates spinning, there’s a good chance that any could become neglected and fall. Unified Communications allows you to keep everything in order and in one place, meaning that one person can take care of everything if need be, and without any confusion or frustration. The team member can use a single phone number or handset and a unified inbox for all the available communications too. An easier life for your team is the ultimately goal for everybody, and this system provides it.

Cost Saving

Every business strategy needs a budget in place, and every business needs to know what costs are going to be made and saved by the strategy they put into place. Unified Communications save businesses a great deal of money by having all of your communications related outgoings being billed as one item. This makes it a great deal easier for businesses to set a budget and fill out a profit-and-loss. If a business can budget easier, it makes it a lot less difficult to plan ahead.

The systems are pretty inexpensive too, meaning that more small businesses are turning to Unified Communications so that they can save on a variety of systems they would have to set up individually and just focus on the one system that unifies everything, from voice, to email, fax and SMS.

Time is a valuable commodity when putting together a business strategy, and with a unified communication system in place, you can save time and money on training team members on how to use a variety of systems. Once you have a team member trained to a high standard on a unified system, you would have covered all channels of communication, which in turn will help keep your customer service to a high standard and improve efficiency.

Improving Customer Service

Every business strategy has to include ensuring that the customers are taken care of and that their issues and queries are dealt with quickly and effectively. A number of customers will make their complaints heard via social media, email, fax and by telephone contact, so it is essential that all businesses have a clear strategy for taking care of these customer service issues the moment they arise. With a unified communication system, a query or complaint will be noticed immediately, and can be actioned right away. It also takes away the possibility that a complaint or query could be missed by a team member, as it will be right in front of you on the system. With customers demanding a quick service, this form of communication system can see your customer satisfaction stats skyrocket. A quick response can be the difference between a happy customer and a dissatisfied one, after all.

The key points here are: Speed, efficiency and ease of use. There really is small room for error with a Unified Communication system. Your business strategy is designed to help the company move forward, improve and exceed what it was delivering before. Unified Communications could be the key ingredient to your business doing just that.

What is WebRTC? – Overview for Busy People

webrtc, logo, chat, bubble, shapes, colours, colorsNo other topic is roaming the news and social media as much as WebRTC these days. But what is WebRTC and what should it mean to you?

Today I would like to give you an overview around this trend and where it came from. In this article I would like to try out the “For Busy People” article format by consolidating all hot topics into quick facts to add value to you without getting side-tracked. I know you busy people are busy and so you can just skip the parts of the article that you are not interested in.

What does WebRTC stand for?

WebRTC means Web Real-Time Communication, so we are talking about ways to communicate without any delay, based on a web-browser, without the use of software that needs to be installed beforehand.

What is WebRTC?

WebRTC is an open framework for placing real-time communication components on web-pages and is controlled by the World Wide Web Consortium (W3C), who are also taking care of other web-standards such as HTML, XML, CSS and others. WebRTC components could include methods such as VoIP, Instant Messaging (or just “chat”), video conferencing or a combination of these. Personally I would count WebRTC to the umbrella of Unified Communications, but the actual use of the WebRTC solutions depend on each enterprise.

Where does WebRTC come from?

WebRTC technology was first developed by Global IP Solutions (or GIPS), a company founded around 1999 in Sweden. In 2011 GIPS was acquired by Google and the W3C started to work on a standard for WebRTC. Since then Google and other major players in the web-browser market, such as Mozilla and Opera, have been showing great support for WebRTC.

How does WebRTC work?

The framework is based on HTML5 and JavaScript but does not utilise SIP or H.323 like other Unified Communication solutions. The signalling and transfer of data works over RTP and with an XMPP extension called “Jingle”. With the newly introduced JavaScript Session Establishment Protocol (JSEP) direct connections can be established without the need of a piece of hardware in the middle. Depending on the deployment audio, video and / or other data can now be exchanged to allow WebRTC to happen in your browser.

And for our firewall traversal specialists: WebRTC can do STUN, ICE, TURN, RTP-over-TCP and supports proxies. What else do you wish for?

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How does WebRTC work? – Click for larger pop-up

What does WebRTC mean to me?

Imagine the impact of 1,000,000,000+ endpoints. Not bad! This is the potential amount of endpoints talking to each other and making VoIP calls or even video conferences. Even though Microsoft is strongly pushing Skype for desktop video conferencing, they are also making sure that their Internet Explorer is ready to take on the WebRTC challenge.

But the missing link right now is: Will there be interoperability between WebRTC and other Unified Communication solutions? I believe the first developers, making both worlds compatible to each other will have edge.

Examples for WebRTC?

The possibilities are impossible to count. Especially in the age of BYOD everyone has their smartphone always ready and beyond that every notebook and desktop PC could participate in WebRTC. Here are some examples I could think of:

  • Customer service via video conference (the end of the service hotline?)
  • Working together on documents via web (web-collaboration beyond firewalls)
  • Smart-TVs allow you do do video conferences without infrastructure or service running in the back (if there’s a browser – there’s a way!)
  • Not interested in video conferences? Have a video diary! (takes only cloud storage and WebRTC)
  • WebRTC might change the face of Social Media platforms like Facebook, LinkedIn and Twitter completely if implemented (why not quickly talk about it?)
  • Instead of displaying phone numbers to your common window-shopper, provide a QR-code or a NFC space, so users can reach directly to you with their smartphone or tablet (we got a camera, a mic, a speaker – so let’s use them!)

Is there a WebRTC presentation?

You are lucky! Google has recently released a web-based presentation with a lot of interesting slides. I have also added a video below, for your to get some more details on WebRTC, Let me know of your thoughts!


Web Real-time communication – Google I/O 2013 – by Justin Uberti

[youtube=http://www.youtube.com/watch?v=p2HzZkd2A40&w=575]

All New Viber: Cross-Platform Monster for Consumers

viber, desktop, voip, uc, unified communications, consumer, free, voice, call,video conference, apple, mac, ios, macbook pro, display, chat, screenshot, official, new, version,webcam, video, chat, im, instant message, client,

Viber Desktop with all new features (Image by Viber Media Inc.)

Some of you might know Viber already and that they are  now also providing a solution for Windows and Mac based workstations. For everyone else here is a quick introduction to Viber:

What is Viber?

Viber is a cross-platform VoIP solution for consumers developed by Viber Media Inc. It was first introduced to iOS in December 2010. Since then they have been increasing support for other smartphone platforms such as Android, Windows Phone, BlackBerry, Nokia Symbian and Samsung Bada. Their app does not cost anything but the initial registration requires a SMS to be send for validating your phone number.

What’s new?

On May 7, 2013 Viber released software clients for Windows and Mac. So you are able to install the application on your computer or notebook and register with your phone number to synchronise contacts. When you are logged in with both your smartphone and a desktop client at the same time you can move any active call to the other device.

Features

So what value does it add to your unified communications environment? Here are some of the new (and some old) features that might come in handy:

Positioning

The Viber solution is clearly positioned in the consumer market and gained wide popularity among users in that category. So far I have not come across enterprises utilising Viber as part of their unified communications strategy. If you are using Viber for professional purposes please feel invited to share your experiences in the comment section below.

Competition

As the Facebook Chat app is currently tested for possible VoIP features and beta tested, Viber seeks to increase their solution portfolio to maintain market share and this release seems to be the result of that. Other in-direct competitors of consumer-based unified communication tools are solutions such as WhatsApp for instant messaging and Skype for video conferencing.

Possible Business Usage

If you and your social network connections list their smartphone number along with the social profile, and install the apps of such on their smartphone they will see each other on Viber. Being completely synchronised  they will be able to communicate via VoIP, video conference or instant message beyond their enterprises unified communications abilities. This should serve for non-critical communication only though, as consumer solutions might not be sufficient to match your organisations IT security policies.


The Viber Desktop Introduction Video

[youtube=http://www.youtube.com/watch?v=NEqS5W-KfRw]

The Not So Obvious Advantages of Telepresence Versus Chatting

Telepresence? Why not just use instant message chat? Let me tell you why..

Telepresence of Unified Communications is one of the greatest invention for the business world. In today’s society, business is no longer limited to the 4 corners of the office. The most successful businessmen and businesswomen are always looking to branch out, and this involve doing business with other people from a different city, or even a different country. Obviously, telepresence is a great way to reach out to these people. Through telepresence, it is possible to have conversations and meetings with individuals far away. However, there are some telepresence sceptics who believe that whatever conferencing may accomplish, chatting can too. Not to be argumentative, but there are many advantages to telepresence that are not covered by chatting, although they may not be so obvious.

Cisco, Telepresence, TX9000, new, mordern, cutting, edge, video,conference, videoconference, business, unified communications, businessman, businessmen, women, woman, diversity, collaboration, presentation, shared, content, powerpoint, camera, multiple, screen, solution

  1. Telepresence awkward situations made by misinterpreted statements

    We’ve all been there- gotten into an argument with someone because a text or a statement sent on chat was misinterpreted. Because chatting is flat and does not involve the use of voices, certain statements can easily be taken to mean something else. For example, the statement “get to work now” may sound harsh or motivating, depending on the speaker’s intention. However, on chat, one may not be able to tell the difference. With telepresence, it is possible to avoid misinterpretations, as the tone of one’s voice already conveys so much.

  2. Telepresence may help with possible language barriers

    We mentioned earlier that many companies deal with other businesses from other places on a daily basis. Therefore, it is possible to hold business meetings with people who may not even speak the same language as you. In cases like these, it may be very possible to hit a language barrier, especially if the other party is not fluent in your language of vice versa. Obviously, once a language barrier occurs, chat becomes pretty much useless, as the person on the other end is not able to articulate the word he wants to use. However, with telepresence, it is possible to see the other person, so it may still be possible to figure out what the person is trying to say though his body language, sign language, or what have you.

  3. Telepresence makes it so much easier to gauge a person’s mood and overall demeanour

    Chat takes so much away because even if the person on the other end is pissed or frustrated, what he says will always look and sound the same. Telepresence certainly comes in handy especially when it is sensitive business matters that are being discussed. If you see and sense, based on how he looks, as well as his tone of voice, that the person on the other end isn’t feeling too happy or pleased, then you will know how to proceed accordingly.

Although chatting and telepresence set out with the same goal- to communicate with those far away, it becomes obvious that there are more benefits to one compared to the other. For better business communication, It may be a good idea to invest in telepresence for meeting rooms as well as desktop solutions and consult a service provider for all types of organisations.

Technology Inside: Anatomy of a Good Digital Signage

Digital Signage? What is it used for?

Whether we are talking about a huge chain of stores or just a very market-oriented location, digital signage systems seem to be useful to all varieties of business. Sometimes, these systems can even be useful to entertain customers in line while they wait to purchase their goods. Of course, the main purpose is not necessarily to keep us entertained while we are waiting in line or in at the dentist.

The digital signage system is an excellent opportunity for retailers and manufacturers to focus their client’s attention on their latest products or promotions. And the thing is that, seeing how you are already in the store, the signage advertising does have the chance to be a better selling system more traditional forms of advertisement. But the secret is just in delivering the kind of content that is personally relevant to the customer in a way that compels them to take action, and a lot of that actually boils down to the quality of the system itself because, if you can actually see pixels or the image is fuzzy, you are not going to be interested in the product even if it is good.

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What the System Should Look Like

The complete system can be as complex or as simple as the store can afford to make it. Ideally, you would have a series of monitors that receive a signal from a central unit. How often that feed changes is one of the crucial aspects of how successful a signage system will be. It can be used to display ads for different products but it is really great when the store can afford to put up information that the clients will value, such as cultural attractions and weather updates.

Combining the ads with promotions going on in the store and information that is relevant to the client is essential as it will engage your audience in a more effective manner. Customers are rarely interested in knowing what new products have been brought into the store. However, if they glance at the board that is showing what new movies are playing, it may be interesting to see that bananas are on sale down the street.

How the Software Works

There are several software packages on the market that have been designed specifically for the digital signage system. The most basic software will just play whatever feed it is given and it is very little more than a fancy media player. However, there are other systems that can display two or even three sources of information at once or that deliver a secondary live feed. This live feed is extremely interesting in car shops, for example, because it allows you to see how they are working on your car and, if you are like me that is really going to make you feel very comfortable while waiting.

Other software systems also allow the operator to make actual changes to the feed. So if my mechanic finds that he needs to change more than he first anticipated on the car, he is going to ask me about it. But he is also going to feed that data into his system and I can get a live view of how my bill changes and why.

What Are the Your Basic Hardware Options?

As far as the hardware is concerned, you really can’t go too big with this system. Of course you go wrong in how you use it and never make your money back, but you can choose between foot-long LCDs, plasma or project monitors. Your choice depends on how much room you have and what kind of cash you’d like to spend. There will obviously be a digital player to provide the feed or you can use a computer and that will immensely increase your display capabilities. Finally, there are a host of cameras that can be added so the system has the live feed we’ve talked about.

The great thing about a digital signage system is that it is basically comprised of individual products that you probably already know about. So it can be a very interesting experience to research each product, especially if you are tech-oriented and enjoy learning about a technology before you use it.

What Is Microsoft Lync?

Still using Microsoft Office Communicator? Let me tell you in about Microsoft Lync.

Unless you have been living in a cave on a desert island you’ve probably noticed that Microsoft has been a great innovator in the IT field for more than 2 decades now. It is known for technology that has influenced all our lives. I think it is fair to say that today’s  world has been completely changed by the Windows operating system and other Microsoft innovations. The company is not stopping there though, they are now revolutionizing the world of mobile communication, the world is growing smaller each day with new technologies and advances in unified communications.

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What Is Microsoft Lync?

Microsoft Lync is one the latest innovations in the field of Instant Messaging / Presence and was introduced to the market on January 25, 2011. It facilitates a better, secure and faster way of communication. It has made remote conferencing a lot easier and cheaper.

They have created interface which makes these communications more realistic than ever before. There is a great demand for multi-mode communication simultaneously such as Video Conferencing, VoIP, Instant Messaging and Web Conferencing. Microsoft Lync is one of the prime platforms for this task.

Features of Microsoft Lync

  • It is the upgrade of Microsoft Office Communicator 2007 R2, released two years earlier
  • It can share contacts from Microsoft Outlook when stored in server – contacts can be also retrieved from a remote server with appropriate authentication
  • Users can see the documents on which other people are working on when they are all connected to the same server – it also facilitates a number of people working on same document simultaneously and sharing its content
  • It works on a number of platforms like mobile, computers and tablets making it more portable
  • It uses SIP (Session Initiation Protocol) during communication which helps in managing the client’s video and audio calls – users have the capabilities to schedule, control and create these calls
  • It provides secure communication using TLS and SRTP encryption
  • No VPN connection is required
  • It can be a platform for polling during board meetings or polling entire firms
  • Desktop Sharing makes it possible to unit all the systems connected to the Lync Server

Limitations

  • Lync does not have the facility to store history and if the history is required a secondary client has to be used (e.g. Microsoft Outlook)
  • Also a big limitation is that only 800 characters can be used in an initial session and 8000 additional characters in the same session
  • No spell check feature
  • No voice and video calls on smartphone and web-based client

Look forward to our review of Microsoft Lync 2013! And meanwhile, why don’t you drop us a comment with your experiences on either Microsoft Lync or your weapon of choice?